Installation of Essential Software / Easy scan stuck at Privacy question

[Cazziwoo]

Help please. I though I had changed the privacy settings as asked and closed the dialog box, but the installation is still stuck. In Security and Privacy I have allowed the download of the app and turned off the Firewall. Is there something I am missing? Thank you in advance!

[asmita6658]

Hi @Cazziwoo

Welcome to the HP Support Community. I'd be happy to assist you with the printer installation. 

To better assist you -

1.) Do you have an Anti-Virus software installed on the Mac?

2.) How's the printer connected - USB or Wireless? If the printer connection is fine, close the HP Easy Start installation window. 

While you respond to that, I'd suggest you try re-installing the HP Easy Start -

1.) Go to 123.hp.com/setup, and then click Download.

2.) After the software downloads, open HP Easy Start.

3.) Click File, and then select Uninstall HP Software... from the menu.

4.) Read any warnings that display, and then click Continue.

5.) When prompted, type your administrator user name and password.

6.) HP Uninstaller removes all HP printer software previously installed.

7.) If you are reinstalling the HP printer software, click Set Up New Device, and then follow the instructions to install the printer with HP EasyStart.

You may also refer to this document - HP Easy Start Software Installation Fails

Hope this helps! Keep me posted. 

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