I purchased all new CMYK ink, installed. CYM is printing fine. Black is not printing at all. I've gone through all the steps, cleaning the printhead, checking settings, downloading new software. It says my firmware's up to date. I'm not getting messages in the EWS. Aligning the printhead fails and it tells me to clean the printhead. $80 of brand new ink and my kid can't print her homework in a pandemic. Please help.
I followed the steps in this article 3 times before I posted. It doesn't print black with a copy. It does not print black in ANY situation. I wasted an entire cartridge of cyan printing test pages and cleaning the printhead. I have given up and purchased a refillable ink printer. I need something reliable for my family's online school effort. Feel free to close this ticket.
3)Enter the serial number of your device or select let HP detect your product option.
4)Select the country from the drop-down.
5)You should see the HP phone support number or Chat option listed.
The_Fossette I am an HP Employee
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