Installed new cartridge in Photosmart C4100. R0618F message came up on printer, now won't shut off

[jigginanne]

 Installed new HP black cartridge, no message came up to align cartridges. Managed to print what I needed although it would print the document on the second piece of paper. Now printer will not shut off. Have tried removing the cartridge and reinstalling but nothing happens.

[The_Fossette]

Hi @jigginanne

Welcome to the HP Forums!

This is a wonderful place to converse with the community, get assistance and find tips.

I reviewed your post and understand that the printer is not shutting off after replacing the cartridge.

I’d love to help!

In order that I may provide you with an accurate solution, I will need a few more details.

• When was the last time the printer was working fine?
• Have you made any software or hardware changes on the computer?
• Have you performed any troubleshooting steps before posting?

Meanwhile, I recommend you to follow below steps and check if it helps.

Resetting the printer can help restore a connection to the computer.

1. If the printer is off, turn on the printer, and then check the status of the printer.

   • If the printer starts printing jobs from the print queue, your printer is clearing out queued print jobs and is online. You can stop troubleshooting.

   • If the printer goes to an idle state after its startup routine, it might be online.

   • If the computer still shows the printer as offline, continue using these steps.

2. With the printer turned on, disconnect the power cord from the printer.

3. Unplug the printer power cord from the wall outlet.

4. Wait at least 60 seconds. Restart the computer while you are waiting.

5. Plug the power cord back into the wall outlet.

6. Reconnect the power cord to the rear of the printer.

7. If the printer does not turn on by itself, press the Power button to turn it on.

8. Make sure the printer is connected to the computer or the network.

   • Wireless network connection: On the printer, open the Wireless network or Settings menu to make sure the wireless signal is turned on. Make sure the light next to the Wireless icon  is on and steady.

   • Wired network connection: Make sure the cable is connected to the printer Ethernet port  and to an available port on the router. The green link light should be steady, and the orange activity light should blink.

     Figure : Connect the cable to the printer and to the router

     

   • USB connection: Make sure the cable is securely connected to the printer and to a working USB port on the computer.

9. Check if the issue is resolved.

If the issue persists, I recommend you to update the printer firmware by following the steps in the below article.

http://hp.care/2rJh8AB

Let me know how it goes. Awaiting your reply!

Good day! Take care 🙂

Cheers!

[jigginanne]

Fiddled about with some buttons then reinstalled the new cartridge. I then got to align the cartridges, which hadn't come up before, and everything is working now. Thank you.

[Jeet_singh]

Hi @jigginanne,

Thank you for the update,

I appreciate your time and efforts,

I'm glad you found the solution you were looking for.

Thanks for taking the time to let the community know about the solution

You've been great to work with and it has been a genuine pleasure interacting with you.

I hope both you and your product works great and remain healthy for a long time 😉

Take care now and do have a fabulous week ahead. 🙂

Regards,