Installed regular not setup cartridges at first

[simpletech]

Now it won't accept the SETUP cartridges, and I need to clear the error.

Tried to Reset to Factory Settings from the EWS server (Settings | Advanced | Reset Factory Settings) hosted on the printer, and it says "the printer is busy".

[VikramTheGreat · Accepted solution]

Hi @simpletech,

Welcome to the HP Support Community.
 

Thank you for posting your query. I will be glad to help you.

I know how frustrating it is when your HP DeskJet 2827e refuses to accept the SETUP cartridges, especially after trying a factory reset via the Embedded Web Server (EWS) and getting a “printer is busy” message. Let’s walk through a solution to fix the issue.

Fixing the 'Use SETUP Cartridges' Error

HP printers must be initialized with SETUP cartridges. These are special cartridges included with new printers or replacement printhead kits. If the printer doesn’t detect them correctly, it will block setup.
 

Try These Steps:

1. Ensure the cartridges are labelled “SETUP”, not standard or Instant Ink cartridges.
    
2. Reinsert the cartridges:
   • Open the cartridge access door.
   • Remove each cartridge and gently reinsert it into its color-coded slot until it clicks.
   • Close the door and wait for the printer to respond.
      
3. If the error persists, HP recommends contacting support directly, as SETUP cartridges cannot be purchased separately and may need to be replaced if defective.

🔗 HP Printers - A 'Use SETUP Cartridges' Error Displays | HP® Support

Factory Reset via EWS – 'Printer is Busy' Fix

When the EWS says “printer is busy,” it usually means:

• A job is stuck in the queue.
• The printer is in a transitional state (e.g., initializing or updating).

Try This:

1. Power cycle the printer:
   • Turn off the printer.
   • Unplug it for 60 seconds.
   • Plug it back in and turn it on.
      
2. Cancel all jobs:
   • Use the HP Smart app or macOS print queue to cancel any pending jobs.
      
3. Retry the reset:
   • Access the EWS again via the printer’s IP address.
   • Navigate to Settings > Advanced Settings > Restore Factory Defaults.

🔗 Restore factory defaults on your HP printer | HP® Support
🔗 Use the HP printer Embedded Web Server (EWS) | HP® Support

I hope this helps.

Take care and have an amazing day!
 

Did we resolve the issue? If yes, please consider marking this post as "Accepted Solution" and click "Yes" to give us a helpful vote - your feedback keeps us going!

Regards,

VikramTheGreat

[simpletech]

Talked with HP chat and the really important step was to unplug the printer for two minutes. Apparently, that cleared the error.

[VikramTheGreat]

Hi @simpletech,

Thanks for the update, that’s a great tip! Unplugging the printer (or disconnecting power) for a couple of minutes to fully power-cycle it is often a simple but powerful troubleshooting step. It clears the cached state, resets minor firmware glitches, and often helps resolve registration or network-related issues that don’t get cleared just by restarting.
 

I’m glad to hear that it did the trick. If anything weird pops up again, you know where to reach

 Take care and have an amazing day!
 

Did we resolve the issue? If yes, please consider marking this post as "Accepted Solution" and click "Yes" to give us a helpful vote - your feedback keeps us going!

Regards,

VikramTheGreat