Installing new printer, but HP Software (123.hp.com) comes up with my OLD printer HP OfficeJet 6700

[Jack-Del-5]

HP OfficeJet Pro 8020

Trying to install new printer, but last step - HP Software (123.hp.com)  - comes up with my OLD printer HP OfficeJet 6700.

[sandytechy20]

@Jack-Del-5

Welcome to HP support community.

Did you uninstall the printer driver from root level before installing the driver?

If not, follow the below steps:

Perform root level uninstallation to remove all the printer related software's.

• In Windows, search for and open Programs and Features.
• Select your HP printer.
• Select Uninstall.
• In Windows, search for and open Devices and Printers.
• In the Devices and Printers window look for your HP Printer. If you see it listed, right-click on it and choose "Delete" or "Remove Device.”
• Open up the run command with the "Windows Key + R" key combo.
• Type printui.exe /s and click OK.
• Click on Drivers tab.
• Look for HP Printer driver. If you see it click on it and click Remove at the bottom.
• Select OK.
• Remove all instances of the same.
• Select Apply and OK on the Print Server Properties windows.
• Close Devices and Printers. 
• Restart the PC again.

Download and install printer full feature driver

Click here to download the driver.

I hope that helps.

To thank me for my efforts to help you, please mark my post as an accepted solution so that it benefits several others.

Cheers.