Instant Ink Cartridge Error - No Support!

[Steverevo]

I have an instant ink contract with HP where cartidges are supplied as and when they run out. However I have a cartridge that is faulty therefore no ink and no ability to print. Technical support from HP is impossible to obtain and the automated advice does not have any effect despite carrying out the suggestions serveal times.

Does anyone have a solution to this or even a method of contacting support so that they can replace the faulty cartridge they supplied?

[Jeet_singh · Accepted solution]

@Steverevo,

Thank you for showing your interest in HP Support Forums. It is a great place to find the help you need, from other users, HP experts, and other support personnel. I see from your post that you are having issues with the HP Instant Ink program and cartridges. No worries, I'll be glad to help you.

Normally, the Instant Ink program would auto-detect the low ink and ship a replacement cartridge, only when the printer isn't constantly connected to the internet or there are connection issues, is when that doesn't happen.

Your HP Instant Ink account page contains the data on past deliveries and estimated shipments.  

It also helps you understand what state your cartridges are in based on HP's data,  

Any issues will be shown with its solution using a step by step approach, to make it easier for you!

Please check your account page to see the latest cartridge information by signing into your account at "instantink.com".    

If the suggested information can't be found, You may respond to the private message I've sent out and I'll help you out, accordingly

Since the instant ink account details are confidential, please send me the required information via private message.

I am sending you a private message with the information required. Please check the mailbox icon at the top-right corner of this screen.

Please check your Private message icon on the upper right corner of your HP Forums profile,

Next, to your profile Name, you should see a little blue envelope, please click on it.

I hope this helps resolve this issue completely,

Regards,