Instant Ink/Cartridge Issues

[CindyBabisz]

I was enrolled in Instant Ink for over a year. I received a new bank card and had to update my payment information. Now my printer does not receognize the cartridges. All of the Virtual Support suggestions require me to print for a claim code. I cannot print. No what?

[asmita6658 · Accepted solution]

Hi @CindyBabisz

Welcome to the HP Support Community. 

Are you getting any error message? 
Are you able to make a copy? 

Have you checked you HP Instant Ink account page? Your Instant Ink account page will have notifications if there are any issues with the account or recent cartridge shipment, it will even provide solutions on how to fix the issue. You may log in to your HP Instant Ink account page from here.

If the suggested information can't be found, please send us a private message with your Instant Ink account details or you may also respond to the private message I've sent out and I'll help you out, accordingly. 

Check next to your profile Name, you should see a little blue envelope, please click on it. Click here for more details on how to access the private messages on HP Support Community.

Let me know. 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.
Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

Have a great day!

[CindyBabisz]

@asmita6658 from Cindybabisz, [edit]

I originally received message This cartridge can only be used on a printer that is currently enrolled in HP Instant Ink.

Now I get this message only when I am trying to copy.

Now I get notheing when I try to print

I originally started Instant Ink when I purchased my printer in July 2016. As I mentioned before, I received a new different bank card and when I updtaed my payment information, the problems started. 

Under Web Serivices I am listed as Enabled and Connected. However my Instant Ink is disabled

There is also an alert that my device needs attention

I have received message that cannot connect to printer

when I try to add printer now, I cannot print page for claim number that is required.

On cartridge levels it show empty although black has ink and the color is new

On my printer screen web service summary it lists my printer email as 

[edit]

When I signed up for Instant Ink my printer email was [edit]

Thank you for any help!

Cindy Babisz