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Check some of the most frequent questions about Instant Ink: HP INSTANT INK, HP+ PLANS: INK AND TONER.


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HP Recommended
HP Instant Ink series
Mac OS X 10.10 Yosemite

I am having serous issues with my Instant Ink subscription and canot find any way to contact techincal support.

My problem is this:

 

1. The blank ink cartridge I instale dyeterday shows us as havign a critical error and is not usable (I have removed and reinstalled several times but to no avail - the cartridge appears not to work)

2. The colour ink is critially low and I have not receivd a repalcement (the ink shipping page on my accoutn shws the balck and colour beign sent together on 22.11 however I only had a black ink in the packet whn I collected it)

3. All the pages I printed yesterday did not work as a result of these ink issues despite them being taken off my account

 

There does not seem to be anyway to contat HP to request new inks to be sent out manually due to these errors and I am unable to print in the meantime.  The chat and phoen options in support state tey are unavailable at this time (despite the listed available times matching the time I am attempting ot access).

 

Please can someone advise me on this as I am concerned that the instant ink service is somethign I pay for therefore woudl have expected there was a helpline if required?

 

Thanks in advance to the community here! 

1 ACCEPTED SOLUTION

Accepted Solutions
HP Recommended

Hi,

Please use the link below to login to your account and check if you have any shipments pending. Also check for any record of a welcome pack that should have been sent shortly after your enolled.

If there's no sign of a shipment and you are out of ink, please use the link below to contact instant ink support for further help  (logout of the account to see the contact details).

Use the country flag option to select your country support.

https://instantink.hpconnected.com/ie/en/r

"
"Say "Thanks" by clicking the Kudos Star in the post that helped you.

--Please mark the post that solves your problem as "Accepted Solution"

View solution in original post

2 REPLIES 2
HP Recommended

Hi,

Please use the link below to login to your account and check if you have any shipments pending. Also check for any record of a welcome pack that should have been sent shortly after your enolled.

If there's no sign of a shipment and you are out of ink, please use the link below to contact instant ink support for further help  (logout of the account to see the contact details).

Use the country flag option to select your country support.

https://instantink.hpconnected.com/ie/en/r

"
"Say "Thanks" by clicking the Kudos Star in the post that helped you.

--Please mark the post that solves your problem as "Accepted Solution"
HP Recommended

The shipment shws it was collected but not installed - the shipment is wrong however as only one cartridge was received and it is faulty.

 

I've tried to reach support but it comes up as unavailable durign these hours! Seems difficutl to find a HP UK contact.

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.