Instant Ink - Ran Out!

[Rustymark]

Hello - I have ran out of yellow ink in the multicolour cartridge but the web portal says that there is ink left, as does the printer!

I have pictures to print and need a replacement!

[Jeet_singh]

@Rustymark,

Thanks for engaging in HP support Forums! This is a wonderful location to converse with the community, get assistance and find tips! I understand you have a concern regarding your Instant Ink cartridges. Don't worry I'll be glad to help you.

Normally, the Instant Ink program would auto-detect the low ink and ship a replacement cartridge, only when the printer isn't constantly connected to the internet or there are connection issues, is when that doesn't happen.

Your HP Instant Ink account page contains the data on past deliveries and estimated shipments.  

It also helps you understand what state your cartridges are in based on HP's data,  

Any issues will be shown with its solution using a step by step approach, to make it easier for you!

Please check your account page to see the latest cartridge information by signing into your account at "instantink.com".    

If the suggested information can't be found, You may respond to the private message I've sent out and I'll help you out, accordingly

Since the instant ink account details are confidential, please send me the required information via private message.

I am sending you a private message with the information required. Please check the mailbox icon at the top-right corner of this screen.

Please check your Private message icon on the upper right corner of your HP Forums profile,

Next, to your profile Name, you should see a little blue envelope, please click on it.

I hope this helps resolve this issue completely,

Regards,

[Riddle_Decipher · Accepted solution]

@Rustymark (switching to the public message as no private information is being shared anymore)

I'm the Riddle_Decipher & I'm writing on behalf of my colleague @Jeet_singh, as the tech is out for the day, that said, I have reviewed your concern and the entire conversation, did some research and here's what you need to know:

The cartridges are shipped out automatically when the printer is constantly connected to the internet without any interruption - (printer is not connected to the internet now, as well, make sure the connection is intact if you have issues getting online, please log into the HP Instant Ink and check if it's working, if not use this link to turn off web services: Click here & then use this link: Click here to turn it back one to refresh the settings.

Also though your screen may show that the ink is running out, it would continue to print using the reserved ink as it's designed to work until you get the replacement ink, that said, I have boosted the shipment from my end by contacting the carrier, since you are concerned and I'll try to get it delivered to you faster.

I hope that answers your query,

If it did, simply select "Accept as solution", to help the community grow, 

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Have a great day ahead.