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‎06-02-2018 07:19 PM - last edited on ‎06-03-2018 08:56 AM by Retired

HP Recommended

I have a similar situation but my problem is that I’ve inserted a standard ink cartridge and the printer won’t accept is because it’s not a cartridge from the instant ink plan. Had I known this before I bought the printer and printing plan I wouldn’t have bought them. This was back in December so I no longer have the receipt. Is there anyway to be get a refund from HP? Or get credit for the 2 cartridges I bought? Please help.

2 people had the same question
1 ACCEPTED SOLUTION

Accepted Solutions

‎06-03-2018 09:20 AM

HP Recommended

@Jkv19552

I have brought your issue to the attention of an appropriate team within HP.

 

They will likely request information from you in order to look up your case details or product serial number.

Please look for a private message from an identified HP contact.

 

Additionally, keep in mind not to publicly post personal information (serial numbers and case details).

Thank you for visiting the HP Support Forum.

View solution in original post

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3 REPLIES 3

‎06-03-2018 09:20 AM

HP Recommended

@Jkv19552

I have brought your issue to the attention of an appropriate team within HP.

 

They will likely request information from you in order to look up your case details or product serial number.

Please look for a private message from an identified HP contact.

 

Additionally, keep in mind not to publicly post personal information (serial numbers and case details).

Thank you for visiting the HP Support Forum.

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‎10-13-2018 03:12 PM

HP Recommended

Is there a customer service number to call?

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‎11-09-2018 09:18 AM

HP Recommended

the message is(www.hpinstantink.com

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