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Message 1 of 2
46
Flag Post

Instant Ink is a SCAM

HP Recommended
HP ENVY 7640
Microsoft Windows 10 (64-bit)

I cancelled my Instant Ink subscription, paid my final bill, returned the Instant Ink cartridges, then purchased new cartridges, I followed all of the rules. It's been 29 days and I cannot use my printer. I have called Instant Ink tech support and after spending over an hour on the telephone and new cartridges sent to my home, my printers still tells me to "connect printer to update HP Instant Ink status".  I just want to be able to use my printer. I have tried resetting, disconneting, unplugging the router, ect. but nothing. It's always a route back to siging up for Instant Ink. I was so desperate to use my printer before that I just signed back up so that I could use my printer, NOT THIS TIME!!

Tell me the correct information, remove the cookies or program that is preventing me from using the printer that I purchased. I am a loyal HP supporter, every computer and printer in my home has an HP logo.  But this experience has me wondering if it is time to explore other options. 

1 REPLY 1
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HP Support Agent
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Message 2 of 2
Flag Post
HP Recommended

@instantinkscam, Welcome to the HP Support Community!

 

I understand your concern and I have brought your issue to the attention of an appropriate team within HP.

They will likely request information from you in order to look up your case details or product serial number. Please look for a private message from an identified HP contact.

 

Additionally, keep in mind not to publicly post personal information (serial numbers and case details).

 

If you are unfamiliar with how the Community's private message capability works, you can learn about that here:

https://h30434.www3.hp.com/t5/First-Time-Here-Learn-How-to-Post-and-More/How-To-Send-A-Private-Messa...

 

Hope this helps! Keep me posted. 

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

Have a great day! 

KUMAR0307
I am an HP Employee

0 Kudos
Warning Be alert for scammers posting fake support phone numbers and/or email addresses on the community. If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation