Instant Ink page count

[osvgar]

HP is counting my scanned pages as printed pages against my monthly subscription. I usually use my scanner to submit handwritten homework. This should not be counted against my monthly pages because no ink is used at all. The output format is PDF. If I don't find a rational explanation I'll be canceling my subscription.

[A4Apollo]

Hey there! @osvgar, Thanks for stopping by the HP Support Community!

I understand your concern and situation, but not to worry I will try my best to help you out.

Scanned pages will not be counted as a page count. However, if you have page count issues, please got through the details below.

“Your Instant Ink account page has data on past deliveries and estimated shipments.  It also helps you understand what state your cartridges are in based on HP’s data.  Any issues will be shown with steps to fix.  Please check your account page to see the latest cartridge information by signing into your account at “instantink.com”.

Refer the details below to know more information about how instant ink page count works.

HP Instant Ink page counts are not recorded in real time. As long as your printer is connected to the Internet and has Web Services turned on, printed pages are automatically recorded approximately once per day and display in your Print History on the date they were recorded. Any pages you print when the printer is not connected to the Internet are recorded on the date the printer is reconnected to the Internet. Sign in to your HP Instant Ink account to update your page count.

   NOTE:

Only pages printed using HP Instant Ink cartridges are recorded in your printing history.

1. Go to hpinstantink.com/signin (the HP Connected website) to sign in to your HP Instant Ink account, if you are not signed in already.

   Your HP Instant Ink account page opens.

2. At the top of the Status area on your HP Instant Ink account page, click the refresh icon  to obtain the most current information about your monthly fees. Look for a green checkmark and Online to make sure your printer is connected to the HP Instant Ink service.

   If the printer status is not online, make sure your printer is turned on and connected to the network, then click the refresh icon again.

   Figure : Clicking the refresh icon and making sure the printer is online

   

3. Note the Plan, Rollover, and any Additional pages printed. If no Additional pages have been printed, that icon does not appear.

   Figure : Reviewing Plan, Rollover, and Additional pages

   

4. Click View Print History in the Status area for more information about each print job, such as the date and number of pages printed.

   The printing history for the current billing cycle displays. To view a previous billing cycle, click the Billing Cycle drop-down menu, and then select a billing cycle.

   Figure : Viewing Print History

   

   If you want to make sure your print jobs have been recorded, you can send a print job to the printer, and then repeat the steps.

Also, Please share few us details through a private message, if you think the above statement didn't answer your query, so I can check the account details and help you with the issue.

Instant ink Email Address

Instant Ink Account Number

Refer this article to know more information about instant ink page count issues. Click Here

Hope this answers your query!

Take Care! 🙂

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[osvgar]

Thank you but your post didn't apport nothing new. This is just a "copy and paste" from the HP instant ink webpage.

I don't need anybody to teach me to navigate a website. I have that part covered.  If you claim to be part of the HP Support Team you should reply with a stronger answer. My printer is indeed counting scanned pages, the last 12 pages counted where documents that I scanned to an SD card. I'm really disappointed with this service. It's just a scam. I'm out of here! 

[A4Apollo]

Hi! @osvgar, 

I understand your concern.

Please share few us details through a private message, so I can check the account details and help you in crediting the pages.

Instant ink Email Address

Instant Ink Account Number

Hope to hear from you soon!