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‎09-01-2017 05:55 AM

HP Recommended
Product: HP DeskJet 3752
Operating System: Microsoft Windows 8 (64-bit)

Hi there,

 

I got my printer 3 weeks ago. However, I just enrolled in HP Instant Ink program yesterday.  

 

Today, the ink level is already low, and there is no more Black color ink. But the control pallel at (instantink.hpconnected.com) still show no ink need to order.  Is this because I just enrolled into?  Does this mean I should go to buy a new cartridge and replace it.  If so, I guess it will still count usage of my month plan, right. 

 

So, should I wait you to send a replace instant ink or should I go to buy a new one.

 

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1 person had the same question
1 ACCEPTED SOLUTION

Accepted Solutions

‎09-01-2017 11:35 AM

HP Recommended

Hey @xiaoke, 

 

Welcome to the HP Support Forums, my name is Andrea and I will be happy to help you.

 

The printer you enrolled is an Instant Ink ready printer which means we can convert the cartridges that came with it to Instant Ink cartridges. So this is why it says Instant Ink cartridges installed.

 

When you enrolled you would have seen a page prior to going to your account page letting you know that a welcome kit was being shipped and would arrive within 5-10 business days. You have a package on its way to you with both of your cartridges in it. Once you insert those cartridges the program will resume monitoring your ink levels so it can order you new ink. This same thing will happen when one of those cartridges gets low your account will then say Ink Shipped or Ink Delivered and once that ink cartridge is inserted the program begins again monitoring for the purpose of ordering you new ink cartridges.

 

The cartridges after this first welcome kit however, will always come before your printer indicates it is low on ink and you will have the cartridge on hand.

 

I hope this explains this for you, if you have any other questions or concerns please feel free to reach out to us here on the forums.

 

Thanks,

Andrea
-HP Instant Ink Support

A-Roxy
I work on behalf of HP


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3 REPLIES 3

‎09-01-2017 11:35 AM

HP Recommended

Hey @xiaoke, 

 

Welcome to the HP Support Forums, my name is Andrea and I will be happy to help you.

 

The printer you enrolled is an Instant Ink ready printer which means we can convert the cartridges that came with it to Instant Ink cartridges. So this is why it says Instant Ink cartridges installed.

 

When you enrolled you would have seen a page prior to going to your account page letting you know that a welcome kit was being shipped and would arrive within 5-10 business days. You have a package on its way to you with both of your cartridges in it. Once you insert those cartridges the program will resume monitoring your ink levels so it can order you new ink. This same thing will happen when one of those cartridges gets low your account will then say Ink Shipped or Ink Delivered and once that ink cartridge is inserted the program begins again monitoring for the purpose of ordering you new ink cartridges.

 

The cartridges after this first welcome kit however, will always come before your printer indicates it is low on ink and you will have the cartridge on hand.

 

I hope this explains this for you, if you have any other questions or concerns please feel free to reach out to us here on the forums.

 

Thanks,

Andrea
-HP Instant Ink Support

A-Roxy
I work on behalf of HP


If you found this post helpful, you can let others know by clicking the “Accept as Solution” button. You can also show your appreciation, with a kudos, by clicking the “thumbs up" button!

Was this reply helpful? Yes No

‎09-15-2017 10:57 AM

HP Recommended

Hi Andrea

 

     Last time  we talk about the link did not sent to me.  after that,  I receieved a tracking number and said my ink is going to send to me on Sep 5th.  But, 10 days has been past,  the tracking number still said the Item hasn't give to post office yet, please see my attached picture.  Please help to me to check my ink is sending out or not. Because I am ready out of my ink now. thank you 

 

1.PNG2.PNG 

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‎09-15-2017 02:07 PM

HP Recommended

Hi Andrea

 

    just forget about this, finally, I received the updates with that tracking number, it's on the way now. thanks anyway

 

 

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