Instant Ink support no longer available in Canada?

[wonder652]

I am missing a ink delivery. I have a full black but no colour cartridge. When I log into instant ink and click on the support link there is a message saying that this product "is no longer serviced by HP". There is a suggestion to go to the website for 'possible solutions'. Every link I tried within my own account within instant ink is broken.

I am billed monthly for this HP service in Canada but it is no longer serviced by HP? The printer ink levels show correctly (colour ink out) but I am not receiving ink. 

I had to purchase a retail tri colour cartridge to be able to print according to my needs. My instant ink account is not happy with my non-instant-ink cartridge. I am advised to contact support on links that no longer work. Endless cycle.

[ShlomiL]

Hi,

You may contact HP Instant Ink support in Canada by calling 1‑855‑785‑2777.

Please let me know if you were able to resolve any issue with a support agent.

Shlomi

[Jeet_singh]

@wonder652,

Thanks for engaging in HP support Forums! This is a wonderful location to converse with the community, get assistance and find tips! I understand you have a concern regarding your Instant Ink cartridges. Don't worry I'll be glad to help you.

Normally, the Instant Ink program would auto-detect the low ink and ship a replacement cartridge, only when the printer isn't constantly connected to the internet or there are connection issues, is when that doesn't happen.

Your HP Instant Ink account page contains the data on past deliveries and estimated shipments.  

It also helps you understand what state your cartridges are in based on HP's data,  

Any issues will be shown with its solution using a step by step approach, to make it easier for you!

Please check your account page to see the latest cartridge information by signing into your account at "instantink.com".    

If the suggested information can't be found, You may respond to the private message I've sent out and I'll help you out, accordingly

Since the instant ink account details are confidential, please send me the required information via private message.

I am sending you a private message with the information required. Please check the mailbox icon at the top-right corner of this screen.

Please check your Private message icon on the upper right corner of your HP Forums profile,

Next, to your profile Name, you should see a little blue envelope, please click on it.

I hope this helps resolve this issue completely,

Regards,

[BOBBIE12]

NOV 24, 2018

ONLY IN CANADA  !!!!!

9:39 PM You have granted full permission to Technician. To revoke, click the red X on the toolbar.

9:39 PM Connecting...

9:39 PM Connected. A support representative will be with you shortly.

9:39 PM Application running as Windows system service

9:39 PM Support session established with Shana.

9:39 PM Shana: Hi

9:39 PM Shana: We will chat here now

9:40 PM Shana: Did it print a inforamtion page

9:40 PM BOBBIE12: no

9:41 PM Shana: 1. $3.99 per month for 50 pages, if you exceed 50 pages than $1 for next 10 pages

2. $5.99 per month for 100 pages, if you exceed 100 pages than $1 for next 15 pages

3. $10.99 per month for 300 pages, if you exceed 300 pages than $1 for next 20 page

9:41 PM Shana: So you want to go for 5.99 plan correct

9:41 PM BOBBIE12: 100 pages per month

9:41 PM Shana: Okay that is $5.99 plan

9:41 PM Shana has sent a link: http://affiliates.hpinstantink.com/gsMz7

9:46 PM Shana: Please wait

9:46 PM Shana: let me do it

9:47 PM BOBBIE12: tks

9:54 PM Shana has sent a link: http://affiliates.hpinstantink.com/gsMz7

　

10:01 PM Shana has sent a link: http://affiliates.hpinstantink.com/gsN6L

　

10:08 PM Shana: It shows bad request Not accepting shipping

10:09 PM Shana: It seems Instant ink site is down

10:09 PM Shana: You can contact Cloud number 1-855-785-2777

Live Chat (Monday through Friday, 9 a.m. - 9 p.m. Eastern)

　

https://instantink.hpconnected.com/chat

　

Phone (Monday through Friday, 9 a.m. - 9 p.m. Eastern and 9 a.m. - 6 p.m. Saturday & Sunday)

1-855-785-2777 and press the number "1"

10:09 PM BOBBIE12: i have been trying for over 3 weeks

10:10 PM Shana: Then call the above number they are the dedicated team

10:10 PM Shana: They will help you in enrolling

10:10 PM BOBBIE12: very frustrating

10:10 PM Shana: I can understand

10:11 PM Shana: I also tried 3 different browser

10:11 PM BOBBIE12: should i return the unused ink back to staples

10:11 PM Shana: But the tema have expertise in Instant ink and they will surely help you

10:11 PM Shana: They are normal ink correct

10:12 PM BOBBIE12: thanks will you copy them with a script of problem

10:12 PM Shana: Yes you just need to provide case number

10:12 PM Shana: '[edit]

10:12 PM BOBBIE12: normal ink

10:13 PM Shana: You should wait untill printer is enrolled

10:13 PM Shana: This is my personal suggestion

10:13 PM BOBBIE12: tks for your help

10:13 PM Shana: Is there anything else I can help you with today?

10:13 PM BOBBIE12: no tks

10:14 PM Shana: Thank you for contacting HP Total Care Real-Time chat support and giving us an opportunity to serve you. It’s been a pleasure assisting you today. If you need further assistance, please contact us again at:

　

http://www.hp.com/chat

Chat support is available 24 hrs a day, 7 days a week.

　

"HP Support recommends Original HP ink cartridges to prevent product quality issues like leaking, streaking or premature failures."

Voice Support 18004746836

10:14 PM Shana: It was a very nice session with you. Goodbye and have a great time ahead!

10:15 PM Shana has ended the session.

[Jeet_singh]

@BOBBIE12,

It's great to have you back and your patience is greatly appreciated.

Are you trying to access this using an App?

Have you tried the other way? Go to hpinstantink.com/signin (the HP Connected website) to sign in to your HP Instant Ink account, if you are not signed in already.
Your HP Instant Ink account page opens.

In order to have this issue sorted, I would request you please reply to us with the requested information via private message.

Waiting for your response!

Regards,

[BOBBIE12]

Not very helpful did not gets link to your questions

is site still down

i don’t want to waste more time to make this purchase

@BOBBIE12,

It's great to have you back and your patience is greatly appreciated.

In order to have this issue sorted, I would request you please reply to us with the requested information via private message.

Waiting for your response!

Regards,

---

---

@Jeet_singh wrote:

@BOBBIE12,

It's great to have you back and your patience is greatly appreciated.

In order to have this issue sorted, I would request you please reply to us with the requested information via private message.

Waiting for your response!

Regards,

---

[Jeet_singh]

@BOBBIE12,

Thank you for replying,

Please try to follow the link from the previous post and check if that helps. 

Also have you tried to check with different web browsers? 

If you have tried it and still having the issue, I will share you a private message with details. Please watch your inbox for more information.

Let me know if this helps!

Have a great day ahead! 🙂