Instant Ink - total usage

[Zaccheus28]

I'm still in my first month of use, very pleased with printer and my 100 page a month subscription.  However, clearly have not been leaving my printer powered up 24hrs. a day, and to my surprise on checking usage for the first time my total pages printed plus pages scanned = 224.     In reality it can't be more than 50 - 60 at the most.  Can you please tell me what's gone wrong? 

[Donal_M]

Hi,

Instant ink will only count pages that have ink laid down. Even if it's just one word or partial print it counts as a page.  Also be aware that doube sided prints count as 2 pages as ink is laid down on both sides.

I've included a link below through which you can contact instant ink support if you need to check into it further. Pease use the country flag icon to choose your support country.


https://instantink.hpconnected.com/ie/en/r

[Zaccheus28 · Accepted solution]

Thank you Donal-M - your reply though not sorting out the problem I thought I had (!) lead me on to resolving the matter satisfactorily i.e., I had completely misread my page count by referring to my "Printer Status Report" instead of my account information. Your link took me to the right place and yes, I have only used 39/100 pages so far.   HP does give me all the answers if I look for them, just a matter of being familiar with the system.  Query solved. 

[Donal_M]

Glad to hear it