Instant Ink will not allow me to print because it thinks I am offline

[Florida347]

Even though I am connected to the internet (solid blue light) and when I check my HP account it shows the printer online I keep getting the error message

"Reconnect the printer to the internet so that the printer can automatically order replacement cartridges"

When the message appears, I have to physically walk to the printer and press ok before it will print anything. I have cancelled my instant ink account in the hopes that would solve the problem but that did not work. I have also contacted HP support a number of times, but they were unable to resolve the problem. I am at my wits end and hope someone out there has conquered this problem and can provide advice on how to fix. Thanks in advance.

[Dragon-Fur]

@Florida347 

Welcome to the HP Community.

The original problem was not the connection to your network (solid blue light) - the printer was not connecting to Web Services.

Web Services connects the printer to the Instant Ink Service so the service can monitor the printer and know when to send ink.

Having cancelled the Instant Ink subscription means one problem is solved - that is, Web Services no longer has to be connected to check the printer to send ink.

READ HP Instant Ink - Cancel Your HP Instant Ink Service

That said,

Without the subscription, the Instant Ink cartridges will lock and cannot be used in any printer.

If you have not done so,

• Remove all the Instant Ink cartridges from the printer.
• Ideally, send the Instant Ink cartridges back to HP (All Instant Ink Cartridges remain the property of HP)

   NOTE:  HP is not going to chase you down for ink cartridges...

• Purchase and install a new set of HP ink cartridges.

You might not need Web Services running anymore - you can try Restarting the service or just shut it off if unneeded.

See the "how to" document in section References / Resources (later in this message)

For those reading:

Contact Instant Ink Support when having trouble with Instant Ink or any service related to your Instant Ink subscription.

Read the details about your subscription in the Terms of Service Contract.

The contract also includes Contact information...

+++++++++++++++++++++++++++++++++++++++++++++++++++++

Need Help?  Contact Instant Ink Support – Options

 Enrolled in Instant Ink?  >> Check for Support contact options in your Instant Ink Account.

AND / OR

Instant Ink Support >> HP Instant Ink Support   NOTES:  Select Your Region // Hours as listed at the site.

The Instant Ink Website might provide the phone contact number on the front page of the site.  Look just beneath the large graphic at the top of the site.

AND / OR

Read your Terms of Service Contract

Examples of the Terms of Service Contract for various regions

 Instant Ink - Terms of Service - USA

 Instant Ink – Terms of Service - UK

 TERMINI DI SERVIZIO DI HP INSTANT INK - Italy 

References / Resources

Open website:  HP Smart / HP Connected 

Open category How to > Turning On Web Services  (Includes “Turn off Web Services” help)

HP Printer Support Home Page - References and Resources – Learn about your Printer  - Solve Problems

 “Things that are your printer”

NOTE:  Content depends on device type and Operating System

Categories:  Alerts, Access to the Print and Scan Doctor (Windows), Warranty Check, HP Drivers / Software / Firmware Updates, How-to Videos, Bulletins/Notices, Lots of How-to Documents, Troubleshooting, Manuals > User Guides, Product Information (Specifications), more

When the website support page opens, Select (as available) a Category > Topic > Subtopic

Product Home

Enter the type and name of your HP device

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