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Check some of the most frequent questions about Instant Ink: HP INSTANT INK, HP+ PLANS: INK AND TONER.


Check out our Black or Color Ink Not Printing, Other Print Quality Issues info about: Print quality and Cartridge Issues.
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‎06-15-2018 04:13 AM

HP Recommended
Product: Officejet pro 6970 all in one series

Hi - I have just ran out of black ink but the levels on the printer and app show as being nearly full.  You have just sent me cyan, magenta and yellow which is great but black is urgently required!!  Why is my printer showing incorrect levels?  How do I keep an eye on this going forward as dont want to have to source ink elsewhere when I am paying a monthly fee.  Thank you. 

6 people had the same question
1 ACCEPTED SOLUTION

Accepted Solutions

‎06-15-2018 08:47 AM

HP Recommended

The troubleshooting steps in the document here may help resolve black not printing on your Officejet 6978 printer.  Be sure to check the vents and that the cartridge is seated properly as shown in step four.

 

The document here has information on contacting HP to get replacement Instant Ink cartridges.  Log into the HP Instant Ink site, the phone number (or chat option for some countries) will be listed in the lower right of the opening screen.

 

 

Instant ink UK.png


Bob Headrick,  HP Expert

I am not an employee of HP, I am a volunteer posting here on my own time.

If your problem is solved please click the "Accept as Solution" button 

If my answer was helpful please click "Yes" to the "Was this post helpful" question.


View solution in original post

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2 REPLIES 2

‎06-15-2018 08:47 AM

HP Recommended

The troubleshooting steps in the document here may help resolve black not printing on your Officejet 6978 printer.  Be sure to check the vents and that the cartridge is seated properly as shown in step four.

 

The document here has information on contacting HP to get replacement Instant Ink cartridges.  Log into the HP Instant Ink site, the phone number (or chat option for some countries) will be listed in the lower right of the opening screen.

 

 

Instant ink UK.png


Bob Headrick,  HP Expert

I am not an employee of HP, I am a volunteer posting here on my own time.

If your problem is solved please click the "Accept as Solution" button 

If my answer was helpful please click "Yes" to the "Was this post helpful" question.


Was this reply helpful? Yes No

‎06-18-2018 06:14 AM

HP Recommended

Thank you, cleaned the vent and after several printhead cleans it seems to be printing ok again! 

Was this reply helpful? Yes No
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