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09-06-2018 02:02 AM
Hi,
I have recently purchased the HP 3831 printer and wish to sign up for the Instant Ink service. Is it recommended to wait for the Instant Ink cartridges to arrive in the post or should I instal the cartridges that came with the printer? I am not in a rush to start using it.
Thanks
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09-06-2018 10:37 AM - edited 09-06-2018 10:38 AM
Hey there! @king_scorpio, Thanks for stopping by the HP Support Forums!
I understand you are willing to sign up for instant ink service and you need to know if you can use the cartridges shipped with your printer.
Don't worry I'll try to help you out.
Did you make any changes to your printer?
I understand your concern and the situation you are going through.
By not wasting much of your time. Please try the steps recommended below.
Yes, you can use the cartridges shipped with your printer and those cartridges are called setup cartridges.
SETUP ink cartridges are used only to set up a new HP printer or printhead and supply ink for the first series of your print jobs. They are specially designed to initialize a printer and calibrate ink levels. Unlike replacement ink cartridges, SETUP ink cartridges cannot be purchased from retailers and are available only in the box with a new printer or with some replacement printhead kits. When a SETUP ink cartridge is depleted you can use the instant ink cartridges on your printer.
Refer this article to know more information about enrolling in instant ink. Click Here
Also, refer this article to know more information about setup cartridges. Click Here
Hope this answers your query!
I hope you have a great day! 🙂
Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.
Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!
A4Apollo
I am an HP Employee
09-06-2018 10:37 AM - edited 09-06-2018 10:38 AM
Hey there! @king_scorpio, Thanks for stopping by the HP Support Forums!
I understand you are willing to sign up for instant ink service and you need to know if you can use the cartridges shipped with your printer.
Don't worry I'll try to help you out.
Did you make any changes to your printer?
I understand your concern and the situation you are going through.
By not wasting much of your time. Please try the steps recommended below.
Yes, you can use the cartridges shipped with your printer and those cartridges are called setup cartridges.
SETUP ink cartridges are used only to set up a new HP printer or printhead and supply ink for the first series of your print jobs. They are specially designed to initialize a printer and calibrate ink levels. Unlike replacement ink cartridges, SETUP ink cartridges cannot be purchased from retailers and are available only in the box with a new printer or with some replacement printhead kits. When a SETUP ink cartridge is depleted you can use the instant ink cartridges on your printer.
Refer this article to know more information about enrolling in instant ink. Click Here
Also, refer this article to know more information about setup cartridges. Click Here
Hope this answers your query!
I hope you have a great day! 🙂
Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.
Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!
A4Apollo
I am an HP Employee