Instant ink

[Kirsty4]

I purchased a printer on the 19th November and signed up to HP instant ink. I installed te cartridges that came with the printer and after printing a couple of pages it stated it was low on ink and I would receive more ink within 10 days. I know it's only been 4 days but when I log onto my account to check the status of delivery it says 'ink cartridge installed' and no information of an ink delivery. My printer now has a very minimal amount of colour ink and documents are coming out streaky. When will My replacement ink be sent?

[Jade306]

When you complete Instant Ink enrollment it would have informed the welcome kit /first set of ink takes 7-10 working days. Normally enrollment is done before you run out of ink so you are not left without, in any event you can buy a retail cartridge if you need to print ASAP and can't wait for the shipment or since you have a 5540 printer/ two cartidge system if you are only low on one cartridge you can remove the low cartidge and print in single cart mode ( note even if black is empty a two cartridge will allow single cart printing with the color which mixes the ink in order to print black.

You could also contact HP and see if theres any way for them to express ship you ink. When the ink ships you will see tracking details on your account page. login to hpconnected.com and on the instant ink page under account history would show shipping info if shipment has shipped.

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[RichAnt · Accepted solution]

Hello Kirsty,

What Mac device are you operating the printer with and it's Operating System.

Look in your I.Ink account for shipping info concering the cartridges.  It should show, ordered, on the way, etc.  If not contact them.  (Tele Numbers below at end)

It's very surprising that the cartridges that came in the box ran out of ink in 4 days.  Something doesn't make sense. I printed 250 pages on my initial cartridges (lots were test pages).  But still...

Have you removed and reinstalled the cartridges 2 or 3 times and run the Clean Cartridges from the front display panel.  The streaky pages indicates low ink.  Check this link for that.  

https://support.hp.com/us-en/document/c04727119   entitled  ENVY 5540, DeskJet 5570 Printers - Fixing Poor Print Quality

Check the ink levels on the front display panel.  Look for a black icon looking like a drop of ink in lower right.  If true, you should get a refund at least for the cartridges.  Can you return the printer to retailer?

  How did you install the printer's software onto the device.  Do not use the disc that comes with the printer.  Go to 123.HP.com for a download/install.  Just follow the instructions.  (caution there are look alike sites - enter 123.HP.com into the address bar of your internet  page.)  You also could get the software at this HP support page:  

https://support.hp.com/us-en/product/hp-envy-5540-all-in-one-printer-series/5447939/model/5447940/dr...  Does it now function?

So as far as purchasing the cartridges to get by.  Go ahead, but when the Instant Ink cartridges  arrive, put them aside (don't open) and completely use up any ink available.  The I.Ink program does not start (counting pages) until the I.Ink is installed.

I am not an HP employee; just searching for answers for problems such as this.  Good luck.

In USA/Canada telephone You will need to contact the Service customer support center at 1-855-785-2777 or www.hp.com/go/instantinksupport for assistance

HP Customer Support Telephone: 0207 660 0596  for GBr terms of service:  https://instantink.hpconnected.com/uk/en/terms 

https://support.hp.com/us-en/document/c03760650  Instant Ink Info/ program

[Kirsty4]

Thank you very much for your replies, I have checked the ink levels on the printer like suggested and the colour ink is very low, I have only printed 9 colour pages using t which I thought was a very low amount. HP have now been in touch and my ink is on it's way! X

[RichAnt]

Hello again Kirsty,

That's wonderful!   Happy that you are on your way with the printer, and hope it works well.  Thanks for the KUDOS, it makes the effort worthwihile.  Good luck!  Bye.

Rich