Instantink cartridge broke printerhead

[MsMerideth]

Was working fine, in the middle of a print job in fact. Suddenly colors were not getting on the pages. Ran all diagnostics, intermittent acceptable quality pages with random black and white only pages.

Looked into front, pulled cartridges, saw broken ink tray on printerhead had been forced through to undercarriage!

Oh and while looking inside ink began running out of back from seams and paper feeder! No the cartridges were not in it at the moment! Now what?!?!?!

I won't mind replacing but I'm broke!

[asmita6658 · Accepted solution]

@MsMerideth

Greetings!
 
Welcome to the HP Support Community. This is a great place to get support, find answers and tips to your technical queries. I have reviewed your post and I understand, there seems to be an issue with the broken tray.

I'm afraid this would confirm a hardware issue and the printer needs to be repaired. 

I have sent you a private message with the contact details for Instant Ink Support team. 
 
Check next to your profile Name, you should see a little blue envelope, please click on it. Click here for more details on how to access the private messages on HP Forums.

Hope this helps!

Let me know if you have any other questions.

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