Internet connection

[desiderata98]

I just bought an hp stream laptop.

I use a modem at home for my internet.

ideally when i slot it into a new computer the set up is automatic it comes and you follow through for it to install and then you connect to the internet.

Unfortunately my new laptop though shows the device when i want to eject is not setting up the software and so i can not access the internet.

Does this laptop only use wifi or it works with a modem also to connect to the internet?

Is there a way i can resolve this.

[MKazi]

@desiderata98

Thank you for posting on HP Forums, MKazi is at your service. 

I understand that you have an HP Stream laptop and it doe snot connect the home internet. I read that you use a modem. Not to worry, I'll be glad to assist you with this case.

To assist you with accurate information I would require more information regarding this: 

• What is the exact HP Stream laptop model number. This link will help in finding the model number: https://support.hp.com/in-en/document/c00033108
• Do you use a dial up modem?

This information will help me to assist you better. 

Feel free to reply. Cheers! 🙂

[desiderata98]

Thanks Mkazi, 

The product name is HP Stream laptop 14-ax0XX

Product number is: 1TR75EA#ABU

Serial number is : 5CD7459MZX

The modem i am using is from my service provider and is USB stick/modem.

Hope this helps.

[MKazi · Accepted solution]

@desiderata98

You're welcome and thanks for the information.

I read tat you're using a USB modem to connect wirelessly to the internet. 

The following steps should help:

The initial settings for Wi-Fi are determined by the options you chose when you first set up your PC with Windows 10. To change your Wi-Fi settings, use the following steps.

1. In the Windows search box, type Settings.

2. Open Settings from the results list.

3. Select Network & Internet, and then click Wi-Fi.

4. To turn Wi-Fi on or off, use the toggle button. For information about available networks, hardware properties, and management of known networks, click the appropriate link.

   Figure : Wi-Fi settings

   

5. To use Hotspot 2.0 networks in public places like airports and cafes, turn on Let me use Online Sign-up to get connected. When this is turned on, you can see a list of network providers after you choose a Hotspot 2.0 network.

   After successfully validating your credentials with Online Sign-Up, your device is connected to the Hotspot 2.0 network. The Online Sign-Up is used only once and you will be automatically connected to that network the next time your device is in range.

      NOTE:

   Hotspot 2.0 networks are a new wireless standard designed to make it easier and more secure to connect to public Wi-Fi hotspots.

   Figure : Hotspot 2.0 networks

   

For additional information about connecting to wifi, you may refer to this HP document.

Hope this information helps. Let me know what happens.

Good luck! 🙂

[desiderata98]

This was just on point! thanks a million!

[MKazi]

@desiderata98

You're most welcome. I'm glad it helped.

Take care! 🙂