Invalid wireless password since new Spectrum router. Officejet 4630

[insulincarl]

Hi, since I moved house and got a new wireless router with Spectrum, I can't get this printer to recognize the wifi password.

I've tried many times and also tried tweaking the router settings. All my other wireless devices work fine.

Any help?

Here are screenshots of my router settings. (I just tried changing to Channel 1 from "Auto" and that didn't work)

https://ibb.co/9NZxhY4
https://ibb.co/M6x7FfH
https://ibb.co/nC5ykTk
https://ibb.co/BNMWZ38
https://ibb.co/BwWZ6bT

Thanks!

[TEJ1602]

@insulincarl, Welcome to HP Support Community!

I see that you are unable to connect the printer to the network, follow the steps below-

Access the Wireless Setup Wizard through the printer control panel to establish a wireless connection between your printer and network.

1. From the home screen of your printer control panel, touch the Wireless icon .

2. Touch the Setup icon .

3. Touch Restore Network Defaults or Restore Network Settings, and then touch Yes to confirm your selection.

4. After the default network settings are restored, touch the back arrow, touch Wireless Settings, and then touch Wireless Setup Wizard.

   The printer searches for available networks.

5. Touch the name of your wireless network.

6. If your wireless network does not display in the list of wireless networks, touch Enter New Network Name, and then type the name of your wireless network.

   note:

   Type the exact network name, including any uppercase and lowercase letters.

7. Type the WEP or WPA key (network password), and then touch Done.

   If you do not know your network password, go to Find Your Wireless WEP, WPA, WPA2 Password.

   Once the printer connects to the wireless network, the blue Wireless light on the control panel turns on solid.

8. If the printer fails to connect, print a Wireless Network Test Report, and then follow any instructions on the report to troubleshoot wireless connectivity problems. For more information, go to Using a Wireless Network Test Report.

Refer to the document HP Printers - No Connection after Router or Wi-Fi Settings Change for help.

I also see that the WPS is disabled on the router, kindly enable and try the WPS method to connect the printer.

Additionally, Update the printer firmware

Download available firmware updates from the HP website

With the printer on and connected to the computer, go to HP Customer Support - Software and Driver Downloads, and then identify your printer. Look for and install any available firmware updates. Refer to the document HP Printers - Updating or Upgrading Printer Firmware

Hope this helps! Keep me posted. 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

[insulincarl]

Hi Tej,

Unfortunately these steps didn't work.

The printout just says enter the correct password, which it is.

I tried the WPS option  and although they connect for a moment it stalls before full connection.

 I have the latest HP software but there are no new options for a firmware update that I can find. It is currently mym1fn1326br 

I've been able to connect it to my phone's wifi hotspot so I feel it is to do with my router security settings (maybe??)

Here are screenshots of how they are now...

Thanks!

[TEJ1602]

@insulincarl

We have performed all the possible steps to resolve the issue, further I'd suggest you contact your ISP for help.

Keep me posted.