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‎11-24-2023 02:21 AM

HP Recommended

I had trouble with setting up my mother’s computer and contact hp support. It was Thanksgiving so I go geek tech care. I asked them it they were with hp. They said yes a third party site. They charge me 250 to fix the computer saying it was hatched. It was my parents computer and they already had issues with identity theft. The computer had gotten very slow. The showed my the “stopped drives” and said there were Trojans. They showed me the foreign up addresses. They asked for another 500-1200 for security packages. I said they can’t afford. They came down to 250-500. Now I see posted on hp site they are scams. Is this a legitimate company or should I have concern. Do they work with HP? Everything is working and the computer is back to normal speed. 

1 REPLY 1

‎11-24-2023 09:49 AM

HP Recommended

Hi @dfh218,

 

Welcome to HP Support Community.  

 

Thank you for posting your query, I will be glad to help you.

 

Due to limited support, I would request you contact our HP Support and our Support Engineers should be able to sort this out. HP Support can be reached by clicking on the following link.

 

https://www.hp.com/contacthp/

 

Please feel free to contact us here anytime you need any further assistance.

 

Have a great day!

 

Alden4
HP Support 

Raj_05
HP Support Community Moderator
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