Is HP Fax Back still up and running?

[fredcampo1]

My device is a HP Officejet Pro 8710 (not a 8610... HP has it wrong). I faxed several times today (10/26/23) to HP fax number [Personal Information Removed] and keep getting a"no answer" error message. In the background, I can barely hear a recorded message from the HP end but it's too faint to understand the message.

[A_Gayathri]

Hi @fredcampo1,

Welcome to the HP Support Community

I understand you are facing a fax issue that unit HP Officejet Pro 8610 E-All-In-One Printer. Let us try these steps:

Reset the printer

1. With the printer turned on, disconnect the power cord from the rear of the printer.
2. Wait at least 60 seconds.
3. Reconnect the power cord to the rear of the printer.
4. Turn ON the printer, if it does not automatically turn on.
5. Wait until the printer is idle and silent before you proceed.

Note: HP recommends connecting the printer directly to a wall outlet rather than a surge protector or a power strip.

Update the printer firmware

Click here to download and install the latest printer firmware from your PC.

Click here to know different methods of updating the printer firmware.

click here and follow the troubleshooting steps- How to fax with an HP printer or fax machine

click here and follow the troubleshooting steps- Test fax setup with the HP Fax Test Service

click here and follow the troubleshooting steps- HP printers - Use HP Digital Fax to receive faxes to a computer or email

click here and follow the troubleshooting steps- HP printers - Using Mobile Fax (HP Smart app)

Check the fax connections. Use a 2-wire fax cable to connect to the printer from the phone jack. 

On the printer screen, go to  Fax > Setup > Tools > Run a fax test

Check the result.

Send a one-page black and white text fax to 1-888-HPFaxme (1-888-473-2963). When the service receives your fax, a return confirmation fax is sent within five minutes. This verifies that you can both send and receive a fax.

Hope this helps! Keep me posted. 

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