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‎12-11-2018 07:51 AM

HP Recommended
Product: Envy 4527
Operating System: Microsoft Windows 10 (64-bit)

I am using an HP Envy 4527 on Windows 10 on a laptop computer.

For some time past, when I click on https://instantink.hpconnected.com>My Services>HP Instant Ink>Instant Ink Dashboard and then log in, I get this error message: -

 

HP Instant Ink – Ink replacement service

Something went wrong. We apologise for the inconvenience. We are currently experiencing some technical difficulties, but will be back soon. Please check back shortly. Thank you.

 

I doubt if it would take HP several days to sort out a technical problem, so I doubt if this is a true explanation of the problem.

How do I get past this?

3 REPLIES 3

‎12-11-2018 11:36 AM

HP Recommended

Hi @villageidiot

 

Welcome to HP Forums!

I would like to take a moment and thank you for using this forum, it is a great place to find answers.

 

I would request you to use https://instantink.hpconnected.com to log in to your Instant Ink account.

This would work without any issues.

 

Let me know if this helps.

If you feel I was helpful, simply click on Accept as Solution to help the community grow.

 

Cheers

MathewT
I am an HP Employee 

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‎12-14-2018 10:31 AM

HP Recommended

Your link,  https://instantink.hpconnected.com  takes me to the page: -

https://instantink.hpconnected.com/uk/en/?jumpID=va_nxc3gze76w

This page is more concerned about advertising the Instant Ink product, than actually using it.. However, it does have a "Sign in" button top right.  Clicking on this buttom merely re-opens the same page.

 

How can I get round this, or Is there any other route to my InstantInk page?

 

I have deleted all the HP cookies on my computer, in case these contained errroneous information, but this made no difference.

 

Regards from Ken Trees

Was this reply helpful? Yes No

‎12-15-2018 05:42 PM

HP Recommended

 

@villageidiot,

 

It looks like you were interacting with @MathewT, but he is out for the day & I'll be glad to help you out, 
I'm the Jeet_Singh & I'm at your service. 

 

As I understand you have tried the steps suggested and unfortunately nothing has helped to resolve this issue.

 

In this scenario, I will share you a private message with details. Please watch your inbox for more information.

Let me know if this helps!

Have a great day ahead! 🙂

Jeet_Singh
I am an HP Employee

Was this reply helpful? Yes No
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