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‎11-15-2018 04:17 PM

HP Recommended
Product: HP Envy 7858

I just set this printer up today and it sounds like when the scanner resets back to the home positoin, it makes this little grinding/rattling noise.  I just ran the scanner and it moves across quietly, but I could see when it went back it made this noise.  Is that normal?

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5 REPLIES 5

‎11-16-2018 01:17 AM - edited ‎11-16-2018 01:19 AM

HP Recommended

It is normal if that sound lasts a short 1-2 second. Scanner reached an end of his position sensor and then he moves some more to opposite side to start position.




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‎11-16-2018 08:56 AM

HP Recommended

No, it makes a rattling type of noise the entire time it takes for the scanner to back to the start position.  

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‎11-16-2018 11:17 AM

HP Recommended

The speed of the scanner when returning to start is faster than when scanning and the sound is different like rattling.




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‎11-16-2018 11:54 AM

HP Recommended

That sounds right. So you're saying that this is normal? Thanks. 

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‎11-16-2018 06:46 PM

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Just thought I'd report back.  Since I bought this at Costco, I just picked up another one and it does not make that noise.  So maybe something was loose in there or something. 

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