Is there a print file size limitation?

[Joatmon5]

I have tried and tried to print an old photo that I scanned in.  It is a 1200 dpi around 30 meg file.  It is large because I want the best quality possible. When I try to print, it looks like it is going, according to the print manager, but the printer does nothing.  In fact, I have to unplug the printer for a few minutes to be able to print anything at all, from any device I have.  Is there a file size limitation?

[Jay_G24]

Hi @Joatmon5,

Welcome to the HP Support Community

I'd like to help!

I understand you are unable to print an old photo

To assist better -

1. What's the application you are trying to print from? Have you tried printing from a different application or device? 
2. Are you receiving any error messages?

Meanwhile, to resolve the printer offline issue try the steps in the document -HP printer is offline or not responding

Hope this helps! Keep me posted. 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Yes" on the bottom right to say “Thanks” for helping!

[Joatmon5]

I am printing from the Apple preview app. It is the only photo that will not print.  So, my question was, is there a file size limitation on this printer?

[Jay_G24]

The file size limitation is 1GB.

Were you able to open the picture in a different app and then printing?

Let me know!

[Joatmon5]

I tried a different app and I tried on a PC with a different program, as well.  Printer will not print. But since you say the limitation is 1 Gb, then I will try other options. I just needed to know the max file size.  Thanks. 

[Jay_G24]

You're welcome 🙂

 If you need further assistance feel free to reach out to us.

Have a great day ahead!

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Yes" on the bottom right to say “Thanks” for helping!