-
×InformationNeed Windows 11 help?Check documents on compatibility, FAQs, upgrade information and available fixes.
Windows 11 Support Center. -
-
×InformationNeed Windows 11 help?Check documents on compatibility, FAQs, upgrade information and available fixes.
Windows 11 Support Center. -
- HP Community
- Printers
- Printing Errors or Lights & Stuck Print Jobs
- Is there any way to use a new HP ENVY 5012 without the setup...

Create an account on the HP Community to personalize your profile and ask a question
02-23-2020 04:13 PM
I have a new HP ENVY 5012, but I do not have the setup cartridges. Is there any way to use the printer without the setup cartridges, and if not, is there any way to get replacement setup cartridges?
02-26-2020 01:44 PM
@Thetick58, Welcome to HP Support Community!
I understand that you do not have setup ink cartridges, there is no way to get new setup ink. However, we can try to bypass the use of setup ink during the setup by performing an OOBE reset.
The reset instructions are specific for your printer and performing those steps on a different printer may brick the device.
I've sent you a private message with reset instructions, follow the reset instruction to perform a full reset and re-initialize the printer.
In order to access your private messages, click the private message icon on the upper right corner of your HP Forums profile, next to your profile Name or simply click on this link.
Hope this helps!
Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!
TEJ1602
I am an HP Employee