Is this an official HP mail address?

[Rodd59]

Hi, I don't know if this is the right place for my question but I didn't find a specific place for it...

I'm regularly receiveing emails from (Edited) and I'd like to know if this an official Hp address that I can trust because it always arrive in my spam box.

Thank you for you r assistance. 

[Garp_senchau]

@Rodd59, Welcome to HP Support Community,

Thank you for posting your query; I’m here to help by guiding you through steps to resolve this issue

I suggest you unsubscribe from these emails by using this link: HP: Unsubscribe

I hope this helps.

Please feel free to reply here if you have any questions or if you need further clarification on any of the steps. 

Take care and have a good day. 

If my response helped, please mark it as an Accepted Solution! ✅ It helps others and spreads support. 💙 Also, tapping "Yes" on "Was this reply helpful?" makes a big difference! Thanks! 😊

Regards,

[Rodd59]

Unfortunately it doesn't work. When entering my email address and clicking on unsuscribe I receive the following message:

"Fatal error: Uncaught mysqli_sql_exception: Table 'smp-version-3.__export_unsub_reason' doesn't exist in /mnt/efs/fs1/www/pro/lib/includes/classes/DataPost.php:154 Stack trace: #0 /mnt/efs/fs1/www/pro/lib/includes/classes/DataPost.php(154): mysqli_stmt->execute() #1 /mnt/efs/fs1/www/pro/posts/unsubscribe-reason-submit.php(31): DataPost->data_update() #2 /mnt/efs/fs1/www/pro/unsubscribe-reason.php(10): include_once('...') #3 {main} thrown in /mnt/efs/fs1/www/pro/lib/includes/classes/DataPost.php on line 154"

[Garp_senchau]

Hey @Rodd59, 

Thank you for your response

You can easily block the email directly from your mailbox. Just open the message, and look for the option to block or mark it as spam—this will prevent similar messages from reaching your inbox in the future.

I hope this helps.

Take care and have a good day. 

If my response helped, please mark it as an Accepted Solution! ✅ It helps others and spreads support. 💙 Also, tapping "Yes" on "Was this reply helpful?" makes a big difference! Thanks! 😊

Regards,

[Rodd59]

Hi Garp_senchau,

These emails are already coming in my spam box, so my question is: are these mails really coming from HP? In which case I would trustly open them and change my parameters so that they are no longer considered as spam.

[Garp_senchau · Accepted solution]

Hey @Rodd59,

Thank you for your response

Please note that this email is not from HP. We recommend not opening any links or attachments and marking the email as spam or phishing in your email client.

Take care and have a good day. 

If my response helped, please mark it as an Accepted Solution! ✅ It helps others and spreads support. 💙 Also, tapping "Yes" on "Was this reply helpful?" makes a big difference! Thanks! 😊

Regards,