Issue after installing 123 Print

[EJC76]

I recently installed an HP OfficeJet 8015e network printer at home. All  went well with 123Print installation until a locally attached Photosmart 7760 printer started randomly printing out jibberish all by itself.  It will even turn itself on and print out a sheet or two.  I did not have this problem prior to installing the above. I have deleted and reinstalled the 7760 and same problem. Any suggestions?  All printer drivers are up to date.

[Irfan_06 · Accepted solution]

Hi @EJC76,

Welcome to the HP Support Community.

Thank you for posting your query, I will be glad to assist you.

I understand you're experiencing an issue with your printer that prints unwanted text.

I apologize for any inconvenience this may have caused, I'm here to help you today.

Please follow the steps below to fix the issue.

A) Perform a power drain.

1) Take out the cartridges

2) Unplug the power cord from the printer & wall.

3) Press and hold the power button down for 15 seconds and release the power button, wait for about 30 seconds.

4) Plug the power cord back into the printer and wall, ensure the printer is plugged into the wall & not into a surge protector.

5) Insert the cartridges back into the printer.

Remove the cartridges > Unplug the power cord > Wait for 30 seconds > Plug the power cord back in > Insert the cartridges

B) Kindly refer to the steps on this link to update the printer firmware and let me know if that resolves the issue.

C) If the issue still persists, uninstall the printer software by following the steps from this link and restart the devices.

D) Install the printer software by clicking on the link again and let me know if that resolves the issue.

Note: Enable Bluetooth for an HP Smart app setup: Enable Bluetooth on your computer or mobile device so that HP Smart can detect the printer during the setup.

Please mark this post as “Accepted Solution” if the issue is resolved and if you feel this reply was helpful click “Yes”.

I hope this helps.

Take care and have a good day

Irwin6

HP Support

[EJC76]

Irwin6,  thank you for your quick, and detailed response,  I have not gone thru those steps yet, I removed 123 print from my attached laptop and removed and reinstalled the printer and the problem has not surfaced since then. It’s also curious that the problem started right after installing 123. Maybe just a coincidence. I’m just going to wait and see now. Thks