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‎04-16-2020 06:24 AM - last edited on ‎10-30-2020 03:58 PM by

HP Recommended
Product: HP smart tank 515
Operating System: macOS 10.15 Catalina

902B9F3B-98F0-478D-B49D-69223FC30A8F.jpeg

 

After installing the printhead giving me error and I cannot print it.

kindly review the attached error.

5 people had the same question
6 REPLIES 6

‎04-19-2020 09:29 AM

HP Recommended

Hi @Elmissawy

 

Welcome to the HP Support Community. I'd be happy to assist you.

 

To assist better- 

 

Are you able to make copies using the printer?

What is error message you are receiving?

Are they any blinking lights on the printer?

 

Let's try a power reset on the printer

 

Reset the product

  • With the printer turned on, disconnect the power cord from the rear of the printer.
  • Unplug the power cord from the wall outlet.
  • Wait at least 60 seconds.
  • Plug the power cord back into the wall outlet.
  • Reconnect the power cord to the printer.
  • Turn the printer on. HP recommends plugging the printer directly into a wall outlet.

Hope this helps! Keep me posted. 

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

 

Have a great day!

Was this reply helpful? Yes No

‎04-19-2020 10:12 AM

HP Recommended

Hi,

 

I did same scenario but it’s still not able to print.

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‎04-19-2020 10:23 AM

HP Recommended

Are you able to make copies using the printer?

What is the error message you are receiving?

Are they any blinking lights on the printer?

Was this reply helpful? Yes No

‎04-19-2020 10:48 AM

HP Recommended

2D5538A4-9259-4B4B-9594-ADEF9E71B80A.jpeg

 

I cannot print , and I have attached the error

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‎04-19-2020 02:28 PM

HP Recommended

I am unable to see the error, could you please let me know the error?

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‎06-17-2020 05:33 AM

HP Recommended

I am also looking for a solution to a similar problem!!!

Was this reply helpful? Yes No
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