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Guidelines
To resolve issues with 0xb90c05a4 error on your OfficeJet series: Click here to view.
Check some of the most frequent questions about Instant Ink: HP INSTANT INK, HP+ PLANS: INK AND TONER.


Check out our Black or Color Ink Not Printing, Other Print Quality Issues info about: Print quality and Cartridge Issues.
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‎10-03-2022 10:37 AM

HP Recommended
Product: HP Officejet Pro 8600 Plus e-All-in-One Printer - N911g
Operating System: Microsoft Windows 10 (64-bit)

My usually reliable printer all of the sudden indicated an error "missing or failed printhead" and so I removed each of the ink cartridges and reset them along with the printhead device that holds them. I realize my printer was purchased in 2014 and electronics do not have a long life, but I have never had a problem with this printer. Anyway, this error just popped up after I had printed without a problem, so I could not figure out why this error came up after I had just printed something without a problem, and the message is not clearing itself no matter what I try.

Category:
2 REPLIES 2

‎10-06-2022 04:20 AM

HP Recommended

Hi @DrGBGreen,

 

Welcome to the HP Support Community. 

 

I understand that you are getting a print head error.  I'd like to help!

 

Please follow the steps from this document here and see how it goes.

Hope this helps! Keep me posted for further assistance.


Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

Nal_NR-Moderator
I am an HP Employee

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‎10-22-2022 05:58 AM

HP Recommended

Hi @DrGBGreen

 

As we did not hear from you, I'll be closing this case for now. Hope I was able to fix the issue. If you need further assistance, feel free to reach out to us. 

Nal_NR-Moderator
I am an HP Employee

Was this reply helpful? Yes No
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