Issue when installing HP envy 5540 on windows 11

[flow75013]

hi

I have problem when trying to install the HP envy 5540 printer on windows 11

I use USB connection

I try the driver on the HP site but there is two case

The Envy can print but can t scan

or the envy 5540 can scan but is not detected as a printer

In the two case the installation programm is stuck  on the last part because of a browser imcompatibility on the register parts

Is this printer really compatible with Windows 11 ?

Is there a way to solve this problem ? My printer is only detected as a scanner for now . I am unable to print anything

[sandytechy20]

@flow75013

Welcome to the HP support community.

I understand that you are getting printer installation issues, and I am glad to assist you.

This seems to be a driver issue, follow these steps to fix the issue.

Yes, this printer is compatible with Windows 11 OS.

Perform root level uninstallation to remove all the printer related software's.

• In Windows, search for and open Programs and Features.
• Select your HP printer.
• Select Uninstall.
• In Windows, search for and open Devices and Printers.
• In the Devices and Printers window look for your HP Printer. If you see it listed, right-click on it and choose "Delete" or "Remove Device.”
• Open up the run command with the "Windows Key + R" key combo.
• Type printui.exe /s and click OK.
• Click on Drivers tab.
• Look for HP Printer driver. If you see it click on it and click Remove at the bottom.
• Select OK.
• Remove all instances of the same.
• Select Apply and OK on the Print Server Properties windows.
• Close Devices and Printers. 
• Restart the PC again.

Download and install the printer using the HP Smart app

Click here to download.

Keep me posted.

If this helps, please mark the public post as an accepted solution so that it benefits several others.

Cheers.