• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
Experiencing 'Printer Blocked' or 'Printer Error' message? Click here for more information.
Check some of the most frequent questions about Instant Ink: HP INSTANT INK, HP+ PLANS: INK AND TONER.


Check out our Black or Color Ink Not Printing, Other Print Quality Issues info about: Print quality and Cartridge Issues.
Locked

‎04-07-2025 01:21 PM

HP Recommended
Product: HP ENVY 6455e All-in-One Printer

Printer continually drops connection.  Driver error message or connection issue.

1 ACCEPTED SOLUTION

Accepted Solutions

‎04-08-2025 11:26 AM

HP Recommended

Hi @MikeTenn 

 

Welcome to the HP Support Community!

 

Thanks for posting your query! We're here to help you get back up and running.

 

It sounds like your HP ENVY 6455e printer is experiencing connectivity issues and driver errors. 

 

Here are some steps to troubleshoot and resolve the problem:

 

 

1. Update Printer Drivers

  • Visit the HP Support website and download the latest drivers for your printer model.
  • Install the drivers and restart your computer to ensure proper functionality.

 

2. Reset Network Settings

  • On the printer's control panel:
    1. Go to Setup > Network Settings > Restore Network Settings.
    2. Reconnect the printer to your Wi-Fi network using the Wireless Setup Wizard.

 

3. Check Router Settings

  • Ensure your router's firmware is up to date.
  • Disable any features like MAC address filtering or firewall settings that might block the printer.

 

4. Use the HP Smart App

  • Download the HP Smart app on your computer or mobile device.
  • Use the app to diagnose and fix connectivity issues.

 

5. Perform a Hard Reset

  • Turn off the printer and unplug it from the power source.
  • Wait for about 60 seconds, then plug it back in and turn it on.

 

If this solution hits the spot, please come back and click "Accepted Solution" to help others find the answer. And if you'd like to say thanks, select "Yes" on the bottom left of the public post, as that would make our day! 😊

 

Take care, and have an amazing day!

 

Regards, 

Hawks_Eye

I am an HP Employee.

If my response helped, please mark it as an Accepted Solution! ✅ It helps others and spreads support.  Also, tapping "Yes" on "Was this reply helpful?" makes a big difference! Thanks! 

View solution in original post

Was this reply helpful? Yes No
1 REPLY 1

‎04-08-2025 11:26 AM

HP Recommended

Hi @MikeTenn 

 

Welcome to the HP Support Community!

 

Thanks for posting your query! We're here to help you get back up and running.

 

It sounds like your HP ENVY 6455e printer is experiencing connectivity issues and driver errors. 

 

Here are some steps to troubleshoot and resolve the problem:

 

 

1. Update Printer Drivers

  • Visit the HP Support website and download the latest drivers for your printer model.
  • Install the drivers and restart your computer to ensure proper functionality.

 

2. Reset Network Settings

  • On the printer's control panel:
    1. Go to Setup > Network Settings > Restore Network Settings.
    2. Reconnect the printer to your Wi-Fi network using the Wireless Setup Wizard.

 

3. Check Router Settings

  • Ensure your router's firmware is up to date.
  • Disable any features like MAC address filtering or firewall settings that might block the printer.

 

4. Use the HP Smart App

  • Download the HP Smart app on your computer or mobile device.
  • Use the app to diagnose and fix connectivity issues.

 

5. Perform a Hard Reset

  • Turn off the printer and unplug it from the power source.
  • Wait for about 60 seconds, then plug it back in and turn it on.

 

If this solution hits the spot, please come back and click "Accepted Solution" to help others find the answer. And if you'd like to say thanks, select "Yes" on the bottom left of the public post, as that would make our day! 😊

 

Take care, and have an amazing day!

 

Regards, 

Hawks_Eye

I am an HP Employee.

If my response helped, please mark it as an Accepted Solution! ✅ It helps others and spreads support.  Also, tapping "Yes" on "Was this reply helpful?" makes a big difference! Thanks! 
Was this reply helpful? Yes No
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
Didn't find what you were looking for? Ask the community
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.