Issue with printing Bank Statement - The printer only prints the solid black lines

[CindyDawn]

HP Officejet Pro 8600 Plus Printer - issue with printing bank statements - it only prints the solid black lines - no numbers, no bank logo.

[Dragon-Fur · Accepted solution]

@CindyDawn 

It's a translation issue.

The printer does not translate "all" content equally.

If the file looks fine when you open it,

Print the PDF file as an image.

If you cannot download the file as PDF

OR

If the downloaded file is already unreadable,

View the statement in your browser,

Create a Snip of the information on the page > save the snipped image as a .jpg file > print that file.

References / Resources

PDF - Print as Image

Reinstall / Update your PDF Reader (Adobe Reader DC /Optional  Foxit Reader)

• HINT:  Watch out for and UNCHECK unwanted extra software
• Adobe Reader DC software should be installed even if you do not open / view / print PDF files directly from the software.

Adobe Acrobat Reader Learn & Support

Acrobat Reader DC Help

If the file will not print due to unusual content (odd fonts, color schemes, tables, other oddities), print the file as an Image.  Image printing does not require the printer software to translate file content.

1. Open the offending document in Adobe Reader DC

1. Click Print icon > Set other options on the menu > Click Advanced button

1. Set the printer select the colors (Optional)
2. Select Print the PDF file as an image

Example Adobe Reader DC - PDF Print Menu

Manage Print Output with Print Preview_PDF_1H

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Snip – available since Vista!  Check out the “delay” feature in Windows 10

Snipping Tool in Windows 10 / 8 / 7: Tips & Tricks to capture screenshots

From Microsoft

Use Snipping Tool to capture screenshots

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The Community is a separate wing of the HP website - We are not an HP business group.

Our Community is comprised of volunteers - people who own and use HP devices.

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Question / Concern Answered, Click "Accept as Solution"

[CindyDawn]

Thank you for the information you so much Dragon-Fur, you solved my problem! Your knowledge was greatly appreciated, I can now move on with my book work!  I used this solution: 

1. Open the offending document in Adobe Reader DC 

1. Click Print icon > Set other options on the menu > Click Advanced button
2. Set the printer select the colors (Optional)
3. Select Print the PDF file as an image

First time user of this method of solving an issue - Thanks once again, your expertise has saved the day!

[Dragon-Fur]

@CindyDawn 

You are welcome.

That's why we are here.  Smiling.

Happy Printing.

Stay Safe.

Thank you for participating in the HP Community.

The Community is a separate wing of the HP website - We are not an HP business group.

Our Community is comprised of volunteers - people who own and use HP devices.

Click Thumbs Up to say Thank You.

Question / Concern Answered, Click "Accept as Solution"