Issues with HP Printer Not Recognizing Bank Statements

[Masonp67]

I’m experiencing an issue with my HP printer where it won’t recognize or print certain documents, particularly my bank statements. I’ve tried various file formats and settings, but it seems to struggle with the layout. Has anyone else encountered this problem? I would appreciate any troubleshooting tips or suggestions on how to resolve this issue effectively. Thank you for your help!

[Dragon-Fur · Accepted solution]

@Masonp67 

Welcome to the HP English Community --

The printer perhaps does not recognize parts of the document and cannot translate those parts into printer language.

Depending on the device you are using (computer, tablet, phone), take a Snip or Screenshot of the offending content > Save that content as an Image file > Print the image file. 

Image printing does not require translation of the different parts of a form because the entire entity is one type of content.

"Snip" Reference: 

Microsoft - Open Snipping Tool and take a Screenshot

Windows 11  / Windows 10

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If your Browser supports it, select to print using the "System Dialog" -- the translation is not generally better (different), but catching the dialog into the mix can help if you need to select a Printing Shortcut or make other adjustments (in More Settings).

Example - Firefox - Print Web Page

Firefox_Print_Web_Page_4

What else?

Download / Save the offending document as a PDF file.

Print the PDF file --

If that still does not work as you like,

Print the PDF file as an Image.

Sample - Adobe Reader DC - Windows

PDF - Print as Image

Reinstall / Update your PDF Reader (Adobe Reader DC /Optional Foxit Reader)

• HINT: Watch out for and UNCHECK unwanted extra software
• Adobe Reader DC software should be installed even if you do not open / view / print PDF files directly from the software.

If the file will not print due to unusual content (odd fonts, color schemes, Tables, other oddities), print the file as an Image. Image printing does not require the printer software to translate file content.

• Export and Save the document to your computer in PDF format.
• Open the offending document in Adobe Reader DC
• Click Print icon > Set other options on the menu > Click Advanced button
• Set the printer select the colors (Optional)
• Select Print the PDF file as an image

PDF_Reader_Main_Menu_Border_6

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References / Resources

HP Printer Home Page - References and Resources

Learn about your Printer - Solve Problems

“Things that are your printer”

When the website support page opens, Select (as available) a Category > Topic > Subtopic

NOTE: Content depends on device type and Operating System

Categories: Warranty Check, Alerts, Troubleshooting, Ink & Paper, HP Software & Drivers / Firmware Updates, Setup & User Guides, Product Specifications, Account & Registration, Warranty & Repair

Open 

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 Enter the device type and model name of your HP product

OR

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