Issues with Ink Cartridge Replacement and Technical Support

[jpurdy710]

Having an issue with my printer where it keeps telling me an ink cartridge needs to be replaced. I recently moved, and somehow it seems as though the cartridge exploded inside the printer. Cleaned the cartridge and printer thoroughly using an HP Support guideline and then even went out to buy a new cartridge as nothing else had seemed to work. 

Put in the new cartridge and still experiencing same issue. Tried to contact customer support, but only got the robot as my warranty has expired. Sorry HP, didn't realize that your products are so cheaply made that you will only guarantee their working condition for one singular year after purchase. I'd now like the $50 refund for the ink cartridge that I opened and put in my printer as I will now clearly have to purchase a new printer and new ink because I can't seem to get any help. Any advice on how to proceed? 

[KrazyToad]

@jpurdy710

I understand your concerns and frustration

I have brought your issue to the attention of an appropriate team within HP. They will likely request information from you in order to look up your case details or product serial number. Please look for a private message from an identified HP contact. Additionally, keep in mind not to publicly post personal information (serial numbers and case details).

Thank you