Issues with viewing and changing the Properties

[BobSharp]

When assigning the printer to a document,  changing the printer Properties is not possible ... 
they and their options are either blank or in obscure typeface. 

[MKazi]

@BobSharp

Thanks for reaching out to us on HP Support Forums. I came across your post and would like to assist.

I understand that you have an HP Photosmart Premium All-in-One Printer series - C309. I read that you're unable to change the printer properties. The options are either blank or obscure.

I would like to know if you're really using WinXP or another version of Windows. 

Meanwhile, Please attempt the following steps to isolate and fix the issue:

• Please download and run the HP Print and Scan Doctor software. This is a free tool for Windows to help resolve issues with the printer drivers. 

Now, you may try to access the printer properties. If the problem persists then let us uninstall the printer drivers from the root level and then reinstall them. The following steps will help:
 

• In Windows, search for and open Programs and Features.
• Select your HP printer.
• Select Uninstall.
• In Windows, search for and open Devices and Printers.
• In the Devices and Printers window look for your HP Printer. If you see it listed, right-click on it and choose "Delete" or "Remove Device.”
• Open up the run command with the "Windows Key + R" key combo.
• Type printui.exe /s and click OK.
• Click on Drivers tab.
• Look for HP Printer driver. If you see it click on it and click Remove at the bottom.
• Select OK.
• Select Apply and OK on the Print Server Properties windows.
• Close Devices and Printers.
• You may download and install the drivers via this link: www.123.hp.com

I sincerely hope this fixes the issue. Feel free to let me know how it goes. Good luck! 🙂

[BobSharp]

Platform is ... Windows 10  64-bit

[BobSharp]

Printer IS connected but   HP Print and Scan Doctor software  is not finding it ! 

the following is from  the printer's IP address (192.168.0.6) ... 

Link Network Interface: Enabled Host Name: HPD17507 Hardware (MAC) Address: d8-d3-85-d1-75-07

---

Connection Active: Yes Link Status: 100TX Full Duplex Total Packets Received: 867 Unicast Packets Received: 677 Broadcast Packets Received: 190 Total Packets Transmitted: 1006 Unicast Packets Transmitted: 943 Broadcast Packets Transmitted: 63

IPv4  Configured By: Manual IP Address: 192.168.0.6 Subnet Mask: 255.255.255.0 Default Gateway: 192.168.0.1 Domain Name:  

DNSv4 Configured By: Manual Preferred DNS Server: 192.168.0.1 Alternate DNS Server:  

[A4Apollo]

Hi! @BobSharp, I am the Mr.Robot. It looks like you were interacting with @MKazi, but he is out of the office today, so I'll take over from here.

I appriciate your efforts for writing back to us.

Did you try uninstalling and reinstalling the driver?

As you mentioned when you run print and scan doctor on your PC it is unable to find the printer.

Try assigning a static IP to your printer and check if it helps.

•    Obtain the IP address of the printer – You can touch the “wireless” icon on the printer control panel to get the IP address.
•    Type the IP address on your web browser to obtain the printer EWS page on your computer.
•    Go to "Network" tab - General - Select "Network protocols" - Select "Enable IPv4 only" (or similar) - Apply the settings.
•    Go to the “Network” tab – Click on “Wireless (802.11) – Then click on “Network address (IPv4)
•    Click on the radio button which says “Manual IP” and then click “Suggest a manual IP address” to give a manual IP address to your printer.
•    Click on radio button which says “Manual DNS Server” and under manual preferred type 8.8.8.8 and under manual alternate type 8.8.4.4 (This is Google DNS server address)

Also, try uninstalling and reinstalling the printer drivers from the root level on your PC as suggested by my colleague in the previous thread.

If the issue still persists after trying out the steps. Try converting the printer connection using USB to wireless and check if it helps.

First, make sure your computer is connected to your network.

If your printer is not currently connected to your computer, connect the USB cable between the computer and the printer.

Make sure your HP printer software is installed on your computer.

If your HP printer software is installed.

Click Start -> Programs -> HP -> -> Printer Setup & Software.

Launch the Printer Software from the Start screen (using the icon for your printer model) or from the tile named for your printer.
Select (click or touch) Utilities on the top of the Printer Software screen
Select Printer Setup & Software
Select Convert a USB connected printer to Wireless
Select “Convert a USB connected printer to wireless” from Printer Setup & Software or from the Welcome Back screen from the CD.
Carefully follow the instructions on the software screens. If you see a software screen prompt instructing you to connect the USB cable and the cable is already connected, check the checkbox which says “the USB cable is already connected”, and then continue.

The software may be able to automatically retrieve your wireless settings, which includes your network name and wireless password. If the wireless settings cannot be retrieved, you will have to pick your network name from a list of detected networks in your area and manually input your wireless password.

At the end of the process, you will be instructed to remove the USB cable.

Also, you can download the printer drivers from this link.

Refer this article to know more information about converting USB to wireless.

If the solution provided worked for you, please mark accepted solution for this post.

Let me know if this helps!

Have a great day ahead! 🙂

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

[BobSharp]

Wow !   That's a lot to go through.
I appreciate your effort with this reply. 
However,  the printer is connected by ethernet cable,  not wireless.
It works (ie. I can print on it),  just cannot read or change the Properties while printing from software.

Basically,  various editing software cannot seem to communicate with the printer anymore.
This makes me think the problem was created by various Windows Updates,  and went un-observed for too long.   Too many changes may now be needed by Microsoft (if at all possible) to remedy the problem.     That's just my theory. 

I have just found a possible work-around (it works for me) ... 

1. open Windows Settings  then Devices >Printers   
2. select the printer
3. click the Manage button
4. click on Properties.

Properties window opens.  Most of the pages are readable and can be edited, the last 2 are not.

Might need to keep that Settings window available while editing/printing your work.

I'm the first to say it is far from an ideal solution,  but it gets me by at this time.

cheers to all at Christmas !  

[A4Apollo · Accepted solution]

@BobSharp, Thanks for your quick response and time.

I appriciate your efforts for writing back to us.

I'm glad to know you found a workaround and it works for you.

However, in future if the issue persists, please try the steps recommended in my previous thread.

Also, If you have any queries in future related to any HP products, you can always reach out to us.

We will try our best to help you out.

Take care,

Happy Holidays! 🙂

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!