It display printer cannot print

[Jones202]

Hp envy 4520

[A_Gayathri]

Hi @Jones202 ,

Welcome to The HP Support Community.  

Thank you for posting your query, I will be glad to help you.

I understand you are facing an issue with your HP ENVY 4520 All-In-One Printer displays a "Printer Cannot Print" error, here are troubleshooting steps to resolve the issue:

Step 1: Check the Printer Status

1. Paper and Ink Levels: Ensure there is paper in the tray and the ink cartridges are not empty or low.
2. Error Messages: Look for any additional error codes or messages on the printer display that could indicate the cause.

Step 2: Restart the Printer

1. Turn off the printer and disconnect the power cord.
2. Wait for at least 60 seconds.
3. Reconnect the power cord and turn the printer back on.

Step 3: Check the Print Queue

1. On your Windows 11 computer, open Settings > Devices > Printers & Scanners.
2. Select the HP ENVY 4520 and click Open Queue.
3. Clear any stuck print jobs by right-clicking and selecting Cancel.

Step 4: Run the HP Print and Scan Doctor

Download and run the HP Print and Scan Doctor to automatically diagnose and resolve printing issues.

Step 5: Check the Cartridges

1. Open the cartridge access door.
2. Remove and inspect the cartridges for any damage or clogs.
3. Clean the copper-colored contacts with a lint-free cloth and distilled water.
4. Reinstall the cartridges securely.

Step 6: Update Printer Firmware

1. Go to the HP Sup

Step 7: Reset the Printer

1. With the printer powered on, unplug the power cord from the printer and wall outlet.
2. Wait for 2-3 minutes.
3. Plug the power cord back in and turn on the printer.

Step 8: Check for Software Conflicts

Ensure your printer software is installed correctly:

1. Uninstall the HP ENVY 4520 from your computer.
2. Reinstall it using the latest drivers from the HP Support Website.

Step 9: Test Printing

Print a test page:

1. On the printer, navigate to Settings > Tools > Print Quality Report.
2. If the test page prints, the printer hardware is functional

I hope this helps. 

Take care and have a good day.

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