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Here is the solution for Blue screen error 83C0000B on HP OfficeJet Pro 8010e, 9020e Printer Series: Click here to view.
Check some of the most frequent questions about Instant Ink: HP INSTANT INK, HP+ PLANS: INK AND TONER.


Check out our Black or Color Ink Not Printing, Other Print Quality Issues info about: Print quality and Cartridge Issues.
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‎06-09-2020 07:05 PM

HP Recommended
Product: HP OFFICEJET PRO 6978
Operating System: macOS 10.15 Catalina

HP Officejet Pro 6978. FIRST, I connected it to my MAC with a cable, and it has never worked. It is still literally brand new.  SECOND, I had it plugged in to a power strip, which I turned off while the printer was on. Now when I turn it on, it tells me it was turned off improperly. Then it tells me there is a paper jam. A thorough check reveals no paper jam. It always ends with error code 0x6100004a.  I have gone through all the procedures. I have installed two drivers to no avail. The carriage is trapped on the right except when it's doing the maintenance  routine when I turn it on.

1 REPLY 1

‎06-15-2020 02:16 PM

HP Recommended

@soaggravated, Welcome to HP Support Community!

 

If you have already performed the steps from the document '0xc19a0005' or Similar Error Code Displays and the issue persists, it could be a hardware failure.

 

Please reach out to the HP Support in your region regarding the service options for your printer.

 

Hope this helps!

 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

TEJ1602
I am an HP Employee

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