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- HP Community
- Printers
- Printing Errors or Lights & Stuck Print Jobs
- Ive forgot my password for my envy 5540 series printer ,how ...

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07-20-2019 08:27 AM
Welcome to the HP Support Community.
You can touch the Wireless icon on the Printer to get the password.
Let me know if this helps.
If the information I've provided was helpful, give us some reinforcement by clicking the Accepted Solution button, that'll help us and others see that we've got the answers!
Thanks!
Have a great day!
I am an HP Employee
07-29-2019 04:31 PM - edited 07-29-2019 04:35 PM
Thank you for replying, @12Writer,
1) Have you tried your router's password?
2) Can you please send us a picture of the screen asking you to enter the password?
3). Could you let me know what device are you trying to connect ? Is it to a PC or mobile device.
If the Wi-Fi password does not work, this could be the Wireless Direct password. Let's try these steps -
Step 1 Try the default password - 12345678.
If the default password does not work, please print a Network Configuration page and look for a Wi-Fi or a Wireless Direct password.
Step 2 To print a Network Configuration page -
1. From the Home screen, touch (Wireless) and then touch (Settings).
2. Touch Print Report and then touch Network Configuration Page
Note - The Wi-Fi or Wireless direct will connect the devices that you are trying to print from to the printer's Wi-Fi instead of your home Wi-Fi and due to that you will have to keep switching from your home Wi-Fi to your printer's Wi-Fi.
Hope this helps! Keep me posted.
Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.
Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!
Have a great day!
Jeet_Singh
I am an HP Employee
10-25-2019 03:43 PM
Welcome to HP support community.
Are you trying to login to the printer EWS page?
Which password do you want to reset?
Reply with the requested information for more assistance.
Cheers.
Sandytechy20
I am an HP Employee