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- HP Community
- Printers
- Printing Errors or Lights & Stuck Print Jobs
- Keep getting message to remove & reinstall indicated cartrid...

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09-12-2018 09:27 AM
Error message:
Cartridge Problem: Remove & reinstall the indicated cartridge, making sure it is correctly installed.
I've removed and reinstalled the cartridge several times. I've made sure all firmward is up to date. I've done a hard reset of the printer. Still getting the same error.
Suggestions?
Solved! Go to Solution.
Accepted Solutions
09-16-2018 10:37 AM
I reviewed the post. Thanks for the update and it is great to have you back. Your time and efforts are greatly appreciated. As @Raj1788 is out for the day, I am responding on his behalf.
If you've tried all the prescribed steps mentioned above and those from this link: https://support.hp.com/us-en/product/hp-envy-photo-7800-all-in-one-printer-series/9073159/model/9073... (HP ENVY 6200, 7100, 7800 Printers - Ink Cartridge Errors)
try replacing ink cartridges (Step 6: Replace the ink cartridge). identify the faulty ink cartridge. Don't buy any ink cartridge as of now. But replacing the ink cartridge should do the trick if the printer's hardware is not faulty. Otherwise, the printer needs to be replaced.
I will send you a private message to assist you with the next course of action. Check your forum private message box in the upper right corner next to the bell icon.
Good luck and keep me posted about the developments. If this helps, please mark this as “Accepted Solution” as it will help several others with the same issue and give the post a Kudos for my efforts to help. Thank you and have a great week ahead. 🙂
DavidSMP
I am an HP Employee
09-13-2018 12:36 PM
Welcome to HP Forums,
This is a great place to get support, find answers and tips to your technical queries.
To provide you with an accurate solution, I'll need a few more details:
Are you using genuine HP cartridge?
Did you try with the different cartridge?
Let's follow the below steps that could resolve the issue.
Clean the electrical contacts
The printer might display an ink cartridge error if the ink cartridge contacts are dirty. Unplug any cords or cables, remove the ink cartridges, and then clean the electrical contacts on the ink cartridges and print carriage.
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Gather the following materials:
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Dry foam-rubber swabs or lint-free cloth (eyeglass wipes or coffee filters work well)
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Distilled, filtered, or bottled water (tap water might contain contaminants that can damage the ink cartridges)
CAUTION:
Do not use platen cleaners or alcohol to clean the ink cartridge contacts. These can damage the ink cartridge or the printer.
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Open the ink cartridge access door.
Figure : Opening the ink cartridge access door
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Wait until the printer is idle and silent before you continue.
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Disconnect the power cord and any Ethernet or USB cables.
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Lightly press down on the ink cartridge to release it, and then pull the ink cartridge out of its slot.
Figure : Removing the ink cartridge
CAUTION:
Do not remove both ink cartridges at the same time. Remove and then clean each ink cartridge one at a time. Do not leave an ink cartridge outside the printer for more than 30 minutes.
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Hold the ink cartridge by its sides.
Figure : Holding the ink cartridge by its sides
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Dip a clean foam-rubber swab or lint-free cloth into distilled water, and then squeeze any excess water from it.
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Clean only the copper-colored contacts, and then allow the ink cartridge to dry for approximately 10 minutes.
Figure : Cleaning the contacts
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Lightly moisten another foam-rubber swab or lint-free cloth with distilled water, and then squeeze any excess water from the swab or cloth.
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Use the swab or cloth to clean the electrical contacts in the carriage, located inside the printer.
Figure : The carriage contacts
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Either let the ink cartridge sit for 10 minutes to allow the cleaned area to dry, or use a new swab or cloth to dry it.
NOTE:
Make sure the ink cartridge is not left out of the printer for more than 30 minutes.
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Hold the ink cartridge by its sides with the contacts toward the printer, insert the ink cartridge into its slot, and then gently push the ink cartridge until it snaps into place.
Figure : Inserting the ink cartridge
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Repeat these steps to clean and reinsert the other ink cartridge.
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Close the ink cartridge access door.
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Reconnect the power cord and any Ethernet or USB cables, unless your printer is connected to a wireless network.
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Turn on the printer, if it does not turn on automatically.
Try to print. If the error persists, continue to the next step.
Reset the printer
Resetting the printer can sometimes resolve an ink cartridge error.
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Turn the printer on, if it is not already on.
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Wait until the printer is idle and silent before you continue.
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With the printer turned on, disconnect the power cord from the rear of the printer.
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Unplug the power cord from the wall outlet.
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Wait at least 60 seconds.
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Plug the power cord back into the wall outlet.
NOTE:
HP recommends connecting the printer power cord directly to the wall outlet.
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Reconnect the power cord to the rear of the printer.
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Turn on the printer, if it does not automatically turn on.
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Wait until the printer is idle and silent before you proceed.
Try to print. If the error persists, continue to the next step.
Clean the ink cartridge contacts again
Cleaning the ink cartridge contacts again can help resolve the issue. Repeat the steps you performed previously in this document to clean the ink cartridge contacts.
Try to print.
Keep me posted, how it goes!
If the information I've provided was helpful, give us some reinforcement by clicking the Accepted Solution and Kudos buttons, that'll help us and others see that we've got the answers!
Have a great day!
Cheers:)
Raj1788
I am an HP Employee
09-16-2018 09:10 AM
Raj1788,
I’ve cleaned both cartridges, which are both HP cartridges, with no success. I’ve also performed a reset on the printer again with no success.
Any other suggestions or should I just take a loss on the cartridges and replace them?
09-16-2018 10:37 AM
I reviewed the post. Thanks for the update and it is great to have you back. Your time and efforts are greatly appreciated. As @Raj1788 is out for the day, I am responding on his behalf.
If you've tried all the prescribed steps mentioned above and those from this link: https://support.hp.com/us-en/product/hp-envy-photo-7800-all-in-one-printer-series/9073159/model/9073... (HP ENVY 6200, 7100, 7800 Printers - Ink Cartridge Errors)
try replacing ink cartridges (Step 6: Replace the ink cartridge). identify the faulty ink cartridge. Don't buy any ink cartridge as of now. But replacing the ink cartridge should do the trick if the printer's hardware is not faulty. Otherwise, the printer needs to be replaced.
I will send you a private message to assist you with the next course of action. Check your forum private message box in the upper right corner next to the bell icon.
Good luck and keep me posted about the developments. If this helps, please mark this as “Accepted Solution” as it will help several others with the same issue and give the post a Kudos for my efforts to help. Thank you and have a great week ahead. 🙂
DavidSMP
I am an HP Employee