L7580 False Paper Jam Error on Startup

[Anonymous]

After completely inspecting every inch of the printer and no shards or pieces of paper exist, I continue to receive an paper jam error upon startup after printer runs through the startup carriage movements. I have tried everything I can find in the interweb. HP support state online they will PM a reset process to eliminate the error code. How can I get the reset process?

[Jeet_singh]

@Ace28,

Welcome to HP Support Community,

Have you checked for any obstructions inside the printer?

Have you tried to clean the rollers and tried to reseat the printhead?

Let's start off by performing a Hard reset on the printer and make sure that the printer is connected directly to the wall outlet and not to the surge protector.

With the printer turned on, disconnect the power cord from the rear of the printer and also unplug the power cord from the wall outlet.

Remove USB cable, if present.

Wait for 2-3 minutes, press and hold the power button on your printer for about 30 seconds to remove any additional charge.

Now plug back the power cable straight to a wall outlet without any surge protector or an extension cord and then plug back the power cord to the printer.

Turn on the printer and wait till warm-up period finishes and the printer is idle.

You may follow the steps suggested in this support document for - A 'Paper Jam' Message Displays for HP Officejet Pro L7300, L7500, L7600, and L7700 All-in-One Printe...

If you have followed the steps suggested and still having the issue, there is no harm in trying to perform an advanced reset on the printer. 

We are going to provide you some additional steps via PM that are specific related to your product model 

Please check the mailbox icon at the top-right corner of this screen.

Please check your Private message icon on the upper right corner of your HP Forums profile,

Next, to your profile Name, you should see a little blue envelope, please click on it.

I hope this helps resolve this issue completely,

Regards,