LJ pro MFP M277 stuck on pause

[mattswen]

Color Laser Jet Pro MFP M277 DW will not print...defaults to pause. This just started ! I have done all of the resets, restarted, removed and reinstalled, updated firmware and drivers and even installed new HP 201x toner. Restarted the computer, unplugged the printer from everything, let it sit overnight. Try to print and it immediately defaults to pause. Frustrated!!! 

[paulipore]

I have the same issue, I am running Mac OS Sonoma 14.4.1. I have reset the printer and computer have updated printer firmware and hp software on Mac. I did manage to print from my iPad that is not running newest OS.

[Nal_NR · Accepted solution]

Hi @paulipore @mattswen 

Welcome to the HP Support Community. 

I'd be glad to help you! 

I’m sorry to hear that your HP Color LaserJet Pro MFP M277dw is defaulting to "pause" every time you try to print. I understand how frustrating this can be, especially after taking all those steps. Let’s try a few more targeted troubleshooting steps to get your printer back to working condition.

• Are you printing from a single device or experiencing this issue across multiple devices?
• Do you see any error messages or notifications on the printer's display or your computer?
• Is the printer connected via USB, Wi-Fi, or Ethernet, and does the connection appear stable?

Let's try these steps. 

Check the Print Queue and Clear Stuck Jobs:

• On your computer, go to Control Panel > Devices and Printers (or Settings > Printers & Scanners on Windows 10/11).
• Select your printer, then click See what’s printing.
• If there are stuck or paused jobs in the queue, cancel them all.
• Try printing again after clearing the queue.

Ensure Printer is Set to Online Mode:

• In the same Printers & Scanners settings, right-click your printer and make sure it is not set to Use Printer Offline.

Disable Pause Printing:

• Open the print queue (as above), and under the Printer menu, uncheck Pause Printing if it’s selected.
• Test the printer again.

Check Communication Status:

• If the printer is connected via Wi-Fi, ensure it is connected to the same network as your computer.
• Print a Network Configuration Report from the printer’s menu to verify the connection status.
• If the printer is connected via USB, try a different port or cable.

Reset Printing System (Mac/Windows):

• On Mac: Go to System Preferences > Printers & Scanners, right-click (or control-click) in the printer list, and select Reset Printing System. Re-add the printer afterward.
• On Windows: Uninstall the printer drivers completely, restart your computer and reinstall the latest drivers from the HP website.

Hope this helps! Keep me posted for further assistance

Please mark this post as “Accepted Solution” if the issue is resolved and if you feel this reply was helpful click “Yes”.

[mattswen]

Problem solved, but not sure how! i unplugged everything from the printer and computer. Deleted the printer and software from my computer. Restarted my computer. Plugged in the printer and tried to print a word doc so that the computer would ask me to select a printer. Searched for printer, selected the only one that showed up which was my HP LJ Pro, and installed! Did this 3 times. 3rd time was the charm?!?!

[Nal_NR]

Hi @mattswen,

Fantastic 🙂 I am happy to know that the issue has been resolved.  

I also appreciate your time and patience.

Feel free to ask your queries in the future

It was a pleasure assisting you. You have a good day ahead

[ppilger]

I'm having the same problem!  The printer works from my iPhone or my husband's computer, but not my mac.  Please help!!

[paulipore]

After uninstalling and reinstalling the printer and hp software the problem still persist. I can print from my iPad or phone and I can scan to my computer but every time I print it automatically goes into pause.

[CMK_2025]

Same. 

[MM12052]

My problem is the same. Can print from my phone but not my MacBook Air. Have disconnected, restarted, deleted, re-added ad infinitum. Is there someone we can talk to?

[Garp_senchau]

@MM12052, Welcome to HP Support Community,

Thank you for posting your query; I’m here to help by guiding you through steps to resolve this issue

Check Printer Status:

• Ensure your printer is on and connected to the same Wi-Fi network as your MacBook Air.

Printer Preferences on MacBook Air:

• Open System Preferences > Printers & Scanners.
• Make sure the printer shows up and is set as the default printer.
• If it doesn't appear, try to add it again. If it shows up as a "paused" printer, resume it.

Test Connection:

• Print a test page from your phone to make sure the printer is working correctly and connected to the network.

Reboot Your Devices:

• Power off the printer, the MacBook Air, and your Wi-Fi router.
• Restart everything to refresh the network connection.

Software Updates:

• Check for any macOS updates that might include printer-related fixes.
• Also, check for updates on your printer’s firmware or drivers.

Error Messages:

• Try printing again and note any error messages on your MacBook Air. Sometimes, the error could give us a clue about what's going wrong.
• If you're seeing a specific error, let me know, and I can give you further troubleshooting steps.

Proximity:

• Ensure that your printer and MacBook Air are in close range of your router or Wi-Fi hotspot, as distance can sometimes cause connection issues.

You may refer this guide: HP printer setup (Mac built-in driver) | HP® Support

I hope these steps help resolve the issue

Please feel free to reply here if you have any questions or if you need further clarification on any of the steps. 

Take care and have a good day. 

Problem solved? 🎉 Awesome! Mark this as the Accepted Solution to help the next person find their way faster. 🧭 And if it was helpful, click 'yes'—you’ll make someone’s search journey that much easier (and give this reply some well-deserved street cred 🏅)

Regards,