Laptop is not Recognizing Printer

[AdesaJ]

I have an HP DeskJet Ink Advantage 2375 printer and my laptop is not recognising it as a "Printer" anymore, it is being recognized as an Unspecified device. As a result, I cannot print. When I click Control Panel\Hardware and Sound\Devices hover over the printer under Unspecified it says Driver Error.  I cannot print documents because the laptop does not recognise the printer as a printer.

[Nal_NR · Accepted solution]

Hi @AdesaJ,

Welcome to the HP Support Community. 

I'd be happy to help you! 

If your HP Notebook - 15-Da2002ca is not recognizing your HP DeskJet Ink Advantage 2375 printer, here are some troubleshooting steps you can follow to resolve the issue:

1. Check Physical Connections:

• USB Connection: Ensure that the USB cable is securely connected to both the printer and the laptop. Try using a different USB port on your laptop.
• Power: Make sure the printer is turned on and that the power light is steady.

2. Restart Devices:

• Printer: Turn off the printer, wait for 30 seconds, and then turn it back on.
• Laptop: Restart your laptop to refresh the connection.

3. Install Printer Drivers:

• Visit the HP Support website and search for your printer model (HP DeskJet Ink Advantage 2375).
• Download and install the latest drivers and software for your printer.

4. Run Windows Troubleshooter:

• Go to Settings > Update & Security > Troubleshoot.
• Select Printer and run the troubleshooter to detect and fix issues.

5. Check Device Manager:

• Open Device Manager by right-clicking the Start button and selecting it from the menu.
• Look for your printer under Printers or Other devices.
• If you see the printer listed with a yellow exclamation mark, right-click it and select Update driver.

6. Set Printer as Default:

• Go to Settings > Devices > Printers & scanners.
• Select your printer and click Set as default.

7. Clear Print Queue:

• Sometimes, a stuck print job can cause recognition issues.
• Go to Control Panel > Devices and Printers.
• Right-click your printer and select See what's printing.
• Cancel all documents in the print queue.

Kindly continue to the next steps in the following post. 

Hope this helps! Keep me posted for further assistance.

 Please mark this post as “Accepted Solution” if the issue is resolved and if you feel this reply was helpful click “Yes”.

[Nal_NR]

Hi @AdesaJ,

Here are the rest of the steps below. 

8. Check Printer Status:

• Ensure your printer is not in an error state. Check the printer’s display or status lights for any error messages.

9. Check for Windows Updates:

• Ensure your laptop has the latest Windows updates installed.
• Go to Settings > Update & Security > Windows Update and check for updates.

10. Try a Different Cable:

• If you are using a USB cable, try a different one to rule out a faulty cable.

11. Uninstall and Reinstall the Printer:

• Go to Settings > Devices > Printers & scanners.
• Select your printer and click Remove device.
• Restart your laptop.
• Reconnect the printer and follow the prompts to reinstall it.

12. Firewall and Antivirus:

• Sometimes, firewall or antivirus settings can block the printer connection.
• Temporarily disable your firewall or antivirus software to see if the printer is recognized.

13. Use HP Print and Scan Doctor:

• Download and run the HP Print and Scan Doctor tool.
• This tool can diagnose and fix many common printing and scanning problems.

14. Check Printer Compatibility:

• Ensure that your printer model is compatible with your version of Windows. Check the HP website for compatibility information.

15. Contact HP Support:

• If none of the above steps resolve the issue, there might be a more serious problem.
• Contact HP phone Support for further assistance

Hope this helps! Keep me posted for further assistance.

 Please mark this post as “Accepted Solution” if the issue is resolved and if you feel this reply was helpful click “Yes”.

[AdesaJ]

Hi, thank you. I downloaded Windows 10 to replace what I had (Windows 11), and the printer was then recognized by the laptop, so I can print now.

[Nal_NR]

Hi @AdesaJ ,

I am happy to know that the issue has been resolved.  

I also appreciate your time and patience.

Feel free to ask your queries in the future

It was a pleasure assisting you. You have a good day ahead

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