Laser Jet 1810 printer won’t print stating cartridge missing or door not closed

[Shari28]

I have a laser jet 1810 printer.  I put a new cartridge in this morning and it won’t print telling me it’s missing a cartridge or the door isn’t closed.  None of this is true.  Can someone help?

Thank you.  

[Nal_NR]

Hi @Shari28,

Welcome to the HP Support Community. 

I'd like to help!

The error message indicating a missing cartridge or an open door on your LaserJet 1810 printer could be caused by a few different issues. Here are steps you can take to troubleshoot:

Check Cartridge Installation: Open the printer cover and ensure that the toner cartridge is correctly installed. Remove it and reinsert it firmly to ensure it's properly seated.

Inspect Cartridge Contacts: Check the cartridge contacts and printer contacts for any dirt, debris, or damage. Clean them gently with a dry, lint-free cloth if needed.

Check Cartridge Compatibility: Ensure that the toner cartridge is compatible with your printer model. Using an incompatible cartridge might trigger this error.

Close All Doors Securely: Make sure all doors, covers, and trays are securely closed. Sometimes, an open door sensor might trigger the error message.

Restart Printer: Turn off the printer, unplug it from the power source, wait for a few minutes, and then plug it back in. Power it on and check if the error persists.

If the error persists after trying these steps, it might indicate a hardware issue or a more complex problem. In such cases, contacting HP customer support or a technician for further assistance could be necessary to diagnose and fix the problem.

Hope this helps! Keep me posted for further assistance.
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