Laser Jet Pro MFP M125nw Scan and Copy but does NOT PRINT

[DanielaJ]

Laser Jet Pro MFP M125nw Scan and Copy but does NOT PRINT.

Tried everything - uninstall and install everything from HP-site. Update firmware. Change ports. Change cable.

[A_Gayathri]

Hi @DanielaJ,

Welcome to HP Support Community.  

Thank you for posting your query, I will be glad to help you.

I'm sorry to hear that you're experiencing issues with your HP LaserJet Pro MFP M125nw printer. Let's try to troubleshoot the problem step by step:

Check Printer Status:

• Make sure there are no error messages or blinking lights on the printer itself.

Printer Connection:

• Confirm that the printer is correctly connected to your computer. If you are using a USB connection, try a different USB port on your computer. If you are using a network connection, ensure that the printer is properly connected to the network.

Printer Driver:

• Make sure you have the latest and correct printer driver installed. You mentioned reinstalling from the HP site, but double-check that you downloaded the correct driver for your specific printer model and Windows 10 (64-Bit) version.

Windows Print Troubleshooter:

• Run the built-in Windows Print Troubleshooter. To do this, go to Settings > Update & Security > Troubleshoot > Additional troubleshooters, and then select the Printer troubleshooter.

Printer Spooler Service:

• Check the status of the Print Spooler service. Press Win + R, type "services.msc," and press Enter. Locate the Print Spooler service, make sure it is running, and set to start automatically.

Print Queue:

• Open the print queue and check if there are any pending print jobs. If so, try clearing the print queue and restarting the Print Spooler service.

Firewall/Antivirus Software:

• Temporarily disable your firewall or antivirus software to see if it might be blocking the printing process. If this resolves the issue, you may need to add an exception for the printer in your security software.

Try a Different Application:

• Attempt to print from a different application (e.g., Notepad) to see if the issue is application-specific.

Check for Windows Updates:

• Ensure that your Windows 10 operating system is up to date with the latest updates.

I hope this helps. 

Take care and have a good day.

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

Gaya1239

HP Support

[A_Gayathri]

@DanielaJ , 

I hope this message finds you well. I wanted to follow up on the technical issue that we discussed earlier and confirm that it has been successfully resolved.

If you encounter any further issues or have any additional questions, please do not hesitate to reach out to us. We are here to assist you and provide any necessary support.

I will be archiving this case for now; however, you can respond to the same thread to continue the conversation.

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

Take care and have a great day ahead!

Gaya1239 

HP Support