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Locked

‎01-06-2021 04:28 PM

HP Recommended
Product: Laser jet pro MFP M125nw
Operating System: Microsoft Windows 10 (64-bit)

Laser jet pro MFP M125nw locks up after connecting to my wifi.

If I do a system reset on the printer I can use it via the USB connection and make copies.

Once connected to my wifi the printer freezes in the "initializing" mode.

I am able to navigate to the printer using the IP address and see that it is connected but cannot print or make copies etc.

(it will print a configuration report from here after about a 15minute delay)

I updated the firmware to most current, reset NVRAM, cold and hot resets on the printer with the same result.

Uninstalled and reinstalled printer drivers as well.

My wifi router is an Arris surfboard SBG7600AC2

(The printer worked fine with my older netgear router - which I no longer have)

Category:
1 ACCEPTED SOLUTION

Accepted Solutions

‎01-13-2021 08:59 AM

HP Recommended

Hi @Datserati,

 

I'd like to help!

 

Set a manual IP -

  1. Print a conƭguration page and take down the IP a. From the Home screen on the product control panel, swipe until the Setup menu displays. Touch the Setup icon to open the menu. b. Open the Reports menu. c. Select &onƭguration Report.
  2. Open a Web browser on a computer connected to the same network as the HP LaserJet.
  3. Type the current IP address of the LaserJet listed on the configuration page into the address bar on your Web browser and press "Enter" to open the HP printer's embedded Web server.
  4. Select the "Networking" tab from the HP configuration screen
  5. Click "Network Settings" on the left side of the screen.
  6. Select the "TCP/IP" tab.
  7. -network protocols ---> select IPV4 only or turn IPV6 off-->apply 
  8. Click the drop-down menu under "IP Configuration Method" and select "Manual."
  9. Enter a new IP address in the box that appears
  10. Click "Apply" at the bottom of the screen

Hope this helps! Keep me posted. 

 

And, Welcome to the HP Support Community. 

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping

View solution in original post

Was this reply helpful? Yes No
1 REPLY 1

‎01-13-2021 08:59 AM

HP Recommended

Hi @Datserati,

 

I'd like to help!

 

Set a manual IP -

  1. Print a conƭguration page and take down the IP a. From the Home screen on the product control panel, swipe until the Setup menu displays. Touch the Setup icon to open the menu. b. Open the Reports menu. c. Select &onƭguration Report.
  2. Open a Web browser on a computer connected to the same network as the HP LaserJet.
  3. Type the current IP address of the LaserJet listed on the configuration page into the address bar on your Web browser and press "Enter" to open the HP printer's embedded Web server.
  4. Select the "Networking" tab from the HP configuration screen
  5. Click "Network Settings" on the left side of the screen.
  6. Select the "TCP/IP" tab.
  7. -network protocols ---> select IPV4 only or turn IPV6 off-->apply 
  8. Click the drop-down menu under "IP Configuration Method" and select "Manual."
  9. Enter a new IP address in the box that appears
  10. Click "Apply" at the bottom of the screen

Hope this helps! Keep me posted. 

 

And, Welcome to the HP Support Community. 

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping

Was this reply helpful? Yes No
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