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‎11-28-2021 12:12 PM

HP Recommended
Product: LaserJet 2420n
Operating System: Microsoft Windows 11

I was using my HP LaserJet 2420n for a long time, in Windows 7, then in Windows 10. And everything was ok. After upgrade to Windows 11 my computer cannot work with the printer. I've made everything what i've found on HP support. HP Print & Scan doctor can find the printer after manual installation in Windows preferences. But it cannot solve the problem. I cannot print. 

Would you please advice what i need to do? 

Category:
2 people had the same question
1 ACCEPTED SOLUTION

Accepted Solutions

‎11-28-2021 01:30 PM

HP Recommended

This printer is compatible with the HP Universal Print driver so what I would try would be to download the Universal print driver for managed services which includes USB support.

 

https://support.hp.com/ca-en/drivers/selfservice/upd/4157320/model/4157320

 

If you find the information provided useful or solves your problems, help other users find the solution easier by marking my post as an accepted solution. Clicking "yes" on "was this reply helpful" also increases the chances that this solution will help others.
I am a volunteer, offering my knowledge to support fellow users, I do not work for HP nor speak for HP.



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2 people found this reply helpful
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2 REPLIES 2

‎11-28-2021 01:30 PM

HP Recommended

This printer is compatible with the HP Universal Print driver so what I would try would be to download the Universal print driver for managed services which includes USB support.

 

https://support.hp.com/ca-en/drivers/selfservice/upd/4157320/model/4157320

 

If you find the information provided useful or solves your problems, help other users find the solution easier by marking my post as an accepted solution. Clicking "yes" on "was this reply helpful" also increases the chances that this solution will help others.
I am a volunteer, offering my knowledge to support fellow users, I do not work for HP nor speak for HP.



2 people found this reply helpful
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‎11-28-2021 01:59 PM

HP Recommended

or direct Win 11 - HP Universal Print Driver for Windows PCL6 (64-bit) for USB connected printers 

 

Sorry @Repairatrooper 

 

Regards
Andr-1611

I'm not an employee of HP, I'm as volunteer here.
        
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