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Here is the solution for Blue screen error 83C0000B on HP OfficeJet Pro 8010e, 9020e Printer Series: Click here to view.
Check some of the most frequent questions about Instant Ink: HP INSTANT INK, HP+ PLANS: INK AND TONER.


Check out our Black or Color Ink Not Printing, Other Print Quality Issues info about: Print quality and Cartridge Issues.
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‎05-20-2021 12:58 PM

HP Recommended
Product: LaserJet Pro M255dw
Operating System: Microsoft Windows 10 (64-bit)

I have a LaserJet Pro M255dw 52 and it says it has a 'Laser Scanner Error'. It doesn't have a scanner, so I'm assuming its a sensor that detects 'something' that isn't working. How do I fix this?

1 REPLY 1

‎05-20-2021 11:00 PM

HP Recommended

the scanner is the internal  laser device that writes the information to the drum units on the cartridges and is where Laserjets get their name. I am not 100% sure on this particular model but most small HP units use a single laser and have 4 mirrors to write data to the four color cartridges. Power issues can cause scanner problems so be sure to plug directly into the wall and not into a surge protector or UPS.

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